Front Office Supervisor

Southwest Behavioral & Health Services • KINGMAN, AZ

7d • $44,000 - $45,000 • Onsite

About The Position

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Officer Supervisor who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team! This position is a Monday- Friday schedule, flexibility to work during clinic operating hours, reporting to our Kingman Outpatient Clinic.

Requirements

• High School diploma or GED required.
• Two years of experience preferably in a behavioral health setting.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire
• Knowledge of marketing principles and ability to establish/implement a system that ensures fee collection

Nice To Haves

• Preferred completion of Medical Assistant program and Medical Certification highly preferred.
• Supervisory experience is highly preferred.

Responsibilities

• Provides direct supervision to front office staff (i.e. Front Office Representatives, Medical Assistants, Drivers)
• Trains and evaluates front office staff, determining work assignment and schedules, adjusting clerical assignments to accommodate priority needs
• Assists in determining staffing needs and making hiring decisions
• Coordinates assigned activities with staff by scheduling work processes to ensure deadlines are met while maintaining and enhancing the quality of work
• Develops a training plan for each current and new employee
• Ensures staff has the tools and materials necessary to meet pre-established standards
• Manages and oversees daily work activities
• Monitors the quality and quantity of work produced
• Monitors adherence to/compliance with rules, policies, and procedures
• Recommends and implements goals and objectives of system and process improvements
• Establishes schedules and methods of office operations
• Ensures that employee payroll is approved accurately and in a timely manner
• Responsible for creating and maintaining spreadsheets and/or databases
• Works closely with Client Financial Services (CFS)to provide the necessary coordination and support, successfully interfacing with clinical program needs
• Resolves all CFS issues (enrollment, eligibility, etc.)
• Coordinates collection and deposit of clients' accounts, billing, assessment of fees, and intake procedures
• Maintains/monitors AHCCCS Outreach Eligibility log/reports in order to ensure accurate reporting of screenings, intakes, and renewals for the site
• Collects ATC (Access to Care) data and reports data to management in a timely and consistent manner
• Supervises the maintenance of financial records
• Submits/coordinates work orders with Purchasing/Facilities department
• Submits supply orders and tracks supply inventory in accordance with company policy and procedure
• Works with Information Systems (IS) to identify and resolve problems and concerns with software and equipment
• Ensures that a high level of customer service is provided to all internal and external customers
• Resolves consumer complaints in a timely and effective manner
• Works closely with the medical and behavioral health providers, site RN and MA staff to provide support, complaint resolution, triage of medically related phone calls and proper follow up as indicated
• Receives direction on a daily basis and works as team with the Front Office Representative’s, MA’s, Program Coordinator/Director, Director of Nursing and site staff
• May be expected to work at various SB&H locations as required
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED