Front Office Supervisor
About The Position
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Every day is different, but you’ll mostly be supervising your front office team to deliver memorable guest experiences and the warmest of welcomes, engaging with guests to build personal relationships and remedy any complaints, kicking off truly memorable guest experiences with the warmest of welcomes, acknowledging IHG Rewards Club members and returning guests in person or over the phone, taking, managing, and receiving payments for guest bookings, making the check-in and check-out process feel swift and seamless, staying one step of our guests’ needs to anticipate requests and offer tailored recommendations, being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations, and training team members on PBX procedures and taking the lead during an emergency or crisis when needed.
Requirements
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
- 2 years of Front Office/Guest Service experience preferred
Responsibilities
- Supervising your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
- Training team members on PBX procedures and taking the lead during an emergency or crisis when needed
Benefits
- full uniform
- impressive room discounts
- some of the best training in the business
- paid time off
- medical/dental/vision insurance
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
