Lodge Food & Beverage Administrative Assistant

CoralTree Hospitality•Sunriver, OR

9d•Onsite

About The Position

Sunriver Resort is hiring for a full-time, year-round position with the Lodge Food & Beverage Team! Join our team and experience why Sunriver Resort was voted Top 100 Businesses to Work for in Oregon! The Food & Beverage Administrative Assistant is responsible for providing administrative support to all resort Food & Beverage outlets. The Administrative Assistant will take on the responsibility of the associate relations of outlet staff. He/She/They will act as a liaison between Human Resources and F&B team members. He/She/They will assist in maintaining the AAA Four Diamond Standards. The Administrative Assistant will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Requirements

High school diploma or equivalent required
At least one year Food & Beverage experience required
At least one year of customer service experience required
Must be a United States citizen or possess a valid work permit
Must be at least 21 years of age
Must have valid driver’s license and meet resort driving standards
Must be able to read, write and speak English
Must have excellent basic math skills
Must possess valid OLCC card upon hire
Must possess valid Food Handler’s card upon hire
Must have excellent computer skills
Must have strong working knowledge of Microsoft Office programs
Must have excellent leadership skills
Must be a positive example for staff
Must have excellent phone etiquette
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possess excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests

Nice To Haves

At least one year of supervisory experience preferred
Prior hospitality experience preferred
Two or four year degree in hospitality related field preferred
At least six months POS system experience preferred
Prior cash handling experience required

Responsibilities

Provides general administrative support to Food & Beverage and Culinary Management
Answers phone calls for the Lodge outlets when host/MOD is not available
Book and contract bands and musicians for performances throughout the Lodge Outlets including The Backyard and the Owl’s Nest.
Working with group contacts and clients, Book and Contract Special Events including Private Room Dining
Communicate with Sales and Conventions teams to ensure their group events in Lodge Food & Beverage spaces are successfully executed
Attends weekly resume (groups in house) meeting in person or via Teams
Ensures group bookings are updated in Delphi, 7Shifts, RESY and F&B Calendar
Organize and update group event menus
Review final billing for group events and edit if necessary
Creates Purchase Orders and Check Requests through Birchstreet including Expense Reports
Responsible for processing payroll and monitoring time corrections for all Lodge Food & Beverage Outlets in UKG
Thorough knowledge and understanding of Predictive Schedule to ensure departmental compliance
Monitors and ensures proper compliance with tip claiming sheets and minor break logs
Keeps current and accurate associate manual time sheets for all associates
Picks up paychecks, manages distribution and returns signed documents to payroll
Ensures accurate statuses and updates forms as necessary for associates with multi job codes
Attends bi-monthly team meetings
Upkeep of all O.L.C.C. and Food Handlers compliance with F & B associates
Ordering of office supplies
Assists manager with associate onboarding/departure paperwork
Reports any needed repair in SMS work order
Responsible for the organization of the Meadow’s folder on “V” drive
Communicates all pertinent information to the outlet teams
Always maintains a professional demeanor and attitude
Reports to work on time and according to posted schedule
Maintains a professional appearance. Follows all Sunriver Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other related duties as assigned