Locomotive Diagnostic Specialist

Wabtec•Fort Worth, PA

10d

About The Position

The Locomotive Diagnostic Specialist works as part of Wabtec’s 24x7/365 Global Performance Optimization Center (GPOC) team. The role remotely monitors locomotive fleets and helps customers and field services employees troubleshoot complex mechanical and associated-system issues. Specialists use remote monitoring technology, advanced analytics, and software tools to analyze locomotive data and develop detailed troubleshooting recommendations. They communicate with customers and field teams to support execution of recommendations and identify additional service opportunities. The position offers exposure to a wide range of customers and locomotive products. GPOC roles span multiple career levels, with placement based on education, experience, and knowledge. Team members have a defined learning and career path, are evaluated for potential promotion as their expertise grows, and may take part in special projects. The role is based in Erie, Pennsylvania, or Fort Worth, Texas, and requires working varied shifts and rest days to support a 7x24 team operation. Travel as needed is estimated at 10%–15%.

Requirements

Undergraduate degree, preferably in a technical discipline; alternatively, a high school diploma or GED plus at least 4 years of relevant professional work experience in a related field.
Previous experience designing, repairing, troubleshooting, operating, and/or maintaining diesel engines, locomotives, or related mechanical and/or electrical systems.
Exceptionally high mechanical and/or electrical aptitude.
Willingness and ability to travel as needed (10%–15%).
Strong verbal and written communication skills, including the ability to communicate clearly and calmly by telephone in high-stress situations.
Demonstrated interpersonal, influencing, and leadership skills or experience in dynamic, fast-paced environments.
Proficiency in computer use and ability to manage multiple applications simultaneously.
Willingness and ability to work varied shifts and rest days in a 7x24 team environment to meet customer demand.
Proven analytical and organizational ability.
Ability to maintain reliable and predictable attendance.
Dependability, a positive attitude, and ability to work well with a team toward a common goal.
Level I Certification in Wabtec’s Advanced Locomotive Training Program, or ability to obtain it within 18 months of hire.
Ability to work overnight and weekend shifts as needed, with team members regularly swapping between day and night shifts.
Ability to perform locomotive inspections involving walking up and down stairs, working in a non-climate-controlled environment, climbing on and off locomotives, and wearing required personal protective equipment.

Nice To Haves

Previous experience troubleshooting GE/Wabtec locomotives, including Dash-8/9, AC4400, EVO, or PowerHaul domestic and international iterations.
Working knowledge of Wabtec DIGITAL products and systems and other Wabtec-adjacent locomotive products.
Level II certification in Wabtec’s Advanced Locomotive Training Program (highly preferred for internal candidates).
Firsthand knowledge of railroad operations and maintenance practices.
Six Sigma, Lean, or other Quality Program certification experience.

Responsibilities

Collect and analyze data from GE/Wabtec locomotives around the world to troubleshoot mechanical and associated systems.
Acquire key parameter, fault, and incident data and use software tools to formulate detailed troubleshooting recommendations.
Contact customers and field teams to ensure recommendations are properly executed and identify other service opportunities.
Assist customers and field personnel with troubleshooting GE/Wabtec locomotives and associated systems by telephone and other communication methods.
Identify and drive opportunities to improve the productivity and performance of remote monitoring and diagnostics (RM&D) and Field Service Operations.
Assist with reliability projects and identify product deficiencies, providing feedback and support to Engineering and Service teams.
Perform other duties as assigned.
Conduct physical locomotive final inspections when necessary.