Lockbox Processor

Real Soft•Charlotte, NC

1d•$19

About The Position

The Lockbox Processor processes payment transactions according to specific client business rules and operates mail extraction, scanning, and sorting equipment. The role supports accurate and timely handling of incoming mail and payments, while following established procedures and meeting production deadlines. Other duties may be assigned. The schedule is Sunday through Thursday, 7:00 a.m. to 3:30 p.m. or until completion. Mandatory overtime may be required. The role may require lifting or carrying trays of mail weighing 10–15 pounds as needed. This is a temp-to-perm position.

Requirements

High school diploma.
Strong attention to detail and accuracy.
Ability to operate machinery in a fast-paced production environment.
Basic troubleshooting and problem-solving skills.
Good organizational and time-management skills.
Ability to follow detailed procedures.
Team-oriented approach.

Nice To Haves

1–3 years of experience in a lockbox, mailroom, or production environment.
Experience with OPEX Falcon, OPEX 150/IEM, OPEX 40, or similar mail, extraction, or scanning equipment.

Responsibilities

Process payment transactions according to specific client business rules.
Operate and maintain mail sorting, extraction, and scanning equipment, including OPEX 150/IEM, OPEX Falcon, and OPEX MPS 40.
Receive, sort, and prepare incoming mail for processing according to established procedures.
Monitor machine performance, identify jams, misfeeds, and equipment issues, and resolve or escalate issues as needed.
Complete work within established production deadlines.
Perform basic quality checks to verify accuracy.
Follow compliance, audit, and operational procedures.
Support general mailroom functions as required.
Promote a culture of collaboration and engagement.
Meet established productivity and quality performance metrics.