Banking Lockbox Processor
KeyBank•Cincinnati, OH
•$19 - $25•Hybrid
About The Position
The Utility Lockbox Processor is responsible for processing utility customer payments received through lockbox services. This role ensures timely and accurate extraction, sorting, preparation, and data entry of payment documents while maintaining established production and quality standards. The position requires strong attention to detail, accuracy, and the ability to work in a fast-paced, production-oriented environment.
Requirements
- High school diploma or equivalent.
- Strong keyboarding and numeric data entry skills.
- Excellent attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Basic computer proficiency, including Microsoft Office applications.
- Ability to perform repetitive tasks while maintaining high levels of accuracy.
Nice To Haves
- Previous data entry, payment processing, lockbox, banking, or operations experience preferred.
- Experience in lockbox processing, remittance processing, or financial operations.
- Experience working in a production or mail-processing environment.
- Knowledge of bank operations and payment processing procedures.
Responsibilities
- Open, sort, and prepare incoming utility payment mail for processing.
- Extract checks, remittance stubs, and related payment documents from envelopes.
- Verify payment information and identify exceptions requiring additional review.
- Perform high-volume data entry of payment information into processing systems.
- Balance payment batches and reconcile processed transactions.
- Scan and image payment documents according to established procedures.
- Research and resolve payment discrepancies, missing information, and processing exceptions.
- Meet daily productivity, quality, and turnaround time requirements.
- Adhere to all security, compliance, and confidentiality guidelines for handling customer financial information.
- Maintain accurate records and documentation of processed transactions.
- Support departmental goals and assist with other lockbox processing tasks as assigned.
Benefits
- PTO
- Health and Dental
- Incentive compensation which may include production, commission, and/or discretionary incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
