Location Leader

Summers of Brownsburg Inc • Valparaiso, IN

1d

About The Position

The Location Leader manages the business team and supports smooth daily operations. The role supports technicians, coordinates with dispatch, and helps ensure customers have a positive experience. The manager oversees staff and departmental operations, monitors field performance, handles customer issues, collaborates with the general manager on budgets, and supports training, payroll, inventory, tools, and company vehicles. The position requires a working knowledge of plumbing and HVAC, a valid driver's license, and the physical ability to handle equipment and perform tasks such as climbing ladders. Work after regular business hours may be needed.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory, communication, and computer skills.
• Ability to lift and maneuver equipment weighing up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.
• Ability to work after regular business hours as needed.

Nice To Haves

• Three or more years of management experience is preferred.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and assigning work to support effective production.
• Coordinate maintenance, service, and indoor air quality departments to improve operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to support customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate departmental operations reports and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to ensure appropriate technicians are assigned to service needs.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays
• Vacation
• Health insurance
• Dental insurance
• Short-term disability
• Long-term disability
• 401(k) with company match
• Company-paid life insurance
• Birthday holiday pay
• Employee Stock Ownership Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED