Location Leader

Summers of Brownsburg Inc • Noblesville, IN

2d

About The Position

The Location Leader manages the business’s team and day-to-day operations, supporting technicians and coordinating with dispatch to help ensure smooth operations and a positive customer experience. The role works with the general manager on budgets, monitors departmental performance, and oversees staff, inventory, tools, and vehicles. The position requires working knowledge of plumbing and HVAC and may require work after regular business hours.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory experience, communication skills, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment weighing up to 75 lbs.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Nice To Haves

• Three or more years of management experience.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and assigning work.
• Coordinate maintenance, service, and indoor air quality departments to promote operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify opportunities for improvement.
• Resolve customer issues and complaints to support customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate departmental operations reports and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to help ensure technicians are paid properly.
• Communicate with dispatchers to match technicians to service needs.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays and vacation.
• Health and dental insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Company-paid short-term disability and life insurance.
• Holiday pay for the employee's birthday.
• Employee ownership through an Employee Stock Ownership Plan.
• Competitive base pay with opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED