Location Leader

Summers of Brownsburg Inc • Dayton, OH

2d

About The Position

The Location Leader manages the business team and supports smooth daily operations. The role supports technicians, coordinates with dispatch, and helps ensure customers have a positive experience. The position also contributes to staff development, operational efficiency, customer satisfaction, and collaboration with the general manager on budgeting.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory, communication, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment weighing up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Nice To Haves

• Three or more years of management experience is preferred.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and assigning work to support effective production.
• Coordinate maintenance, service, and indoor air quality departments to improve operational efficiency; use system-generated and locally produced reports to monitor field performance and identify improvement areas.
• Resolve customer issues and complaints to support customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate departmental operations reports and maintain records of inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to match technicians with service needs.
• Evaluate staff to identify training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays and vacations.
• Health and dental insurance.
• Short- and long-term disability coverage, including company-paid short-term disability.
• Company-paid life insurance.
• 401(k) with company match.
• Holiday pay for the employee's birthday.
• Employee-owned company with an Employee Stock Ownership Plan.
• Competitive base pay with opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED