Location Leader

Summers of Brownsburg • Indianapolis, IN

6d

About The Position

The Location Leader manages a branch business and its team, supporting technicians and coordinating with dispatch to keep daily operations running smoothly and ensure a positive customer experience. The role coordinates maintenance, service, and indoor air quality departments; monitors field performance and departmental operations; and works with the general manager on the budget. It also oversees staff development and performance, customer issues, inventory, tools, vehicles, payroll records, and quality workmanship. The position requires a working knowledge of plumbing and HVAC and involves physical work, including handling equipment and using ladders and tools.

Summers Plumbing Heating & Cooling describes itself as a growing, close-knit, employee-owned company offering opportunities for personal and professional growth. Its stated core values are integrity, ownership, and service.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory experience, communication skills, and computer skills.
• Ability to lift and maneuver equipment weighing up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.
• Ability to work after regular business hours as needed.

Nice To Haves

• Three or more years of management experience is preferred.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and directing work assignments.
• Coordinate maintenance, service, and indoor air quality department activities to support operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to support customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate reports and operational measures, and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to ensure appropriate technicians are assigned to service types.
• Evaluate staff to identify training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays and vacations.
• Health and dental insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Company-paid short-term disability and life insurance.
• Holiday pay for the employee's birthday.
• Employee Stock Ownership Plan (ESOP).
• Competitive base pay with opportunities for growth.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED