Location Leader

Summers of Brownsburg Inc • Indianapolis, IN

7d

About The Position

The Location Leader manages the business team and helps ensure daily operations run smoothly. The role supports technicians, coordinates with dispatch, and works to provide customers with a positive experience. The leader manages and develops staff, coordinates maintenance, service, and indoor air quality departments, monitors field performance, addresses customer concerns, and collaborates with the general manager on budgeting. The position also oversees operational reporting, inventory, tools, vehicles, payroll review, employee training, and quality workmanship. Additional related duties may be assigned by the branch or general manager.

Requirements

• High school diploma or GED.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory, communication, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment weighing up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Nice To Haves

• Three or more years of management experience preferred.

Responsibilities

• Manage and develop staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and directing work assignments.
• Coordinate maintenance, service, and indoor air quality department activities to support operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Collaborate with the general manager on creating and managing the budget.
• Generate reports and measures of departmental operations and maintain records of inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews in proper material use and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to ensure appropriate technicians are assigned to service needs.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays and vacations.
• Health and dental insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Company-paid short-term disability and life insurance.
• Holiday pay for the employee's birthday.
• Employee ownership through an Employee Stock Ownership Plan.
• Competitive base pay with opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED