Localization Quality and Operations Lead

Tools for Humanity

About The Position

Tools for Humanity is hiring a Localization Quality and Operational Lead to make localization a release-critical, business-enabling function at World. You will own the strategy of the quality systems, and execution of localization quality across the company, ensuring we can deliver consistently high caliber experiences in the markets we already serve. This role directly supports user trust, regulatory confidence, and release velocity. This is a highly cross-functional role. You will partner closely with Product, Engineering, Marketing, CX, Comms, and Legal to embed localization quality into release workflows, make clear launch-readiness decisions, and deliver localized content that reflects World’s brand voice while meeting standards for accuracy, speed, and usability. The ideal candidate is a strong operator with deep localization expertise, sound business judgment, and a track record of improving quality and efficiency at scale. In this role, you will own and scale: Strategy & Process Development: Build and scale localization processes, quality frameworks, and governance models that make localization quality and release readiness predictable. Project Leadership: Oversee end-to-end localization delivery for priority launches and projects, ensuring quality, speed, and consistency across languages, with QA embedded throughout the lifecycle. Vendor & Budget Management: Own localization quality assurance resourcing and vendor performance, ensuring QA investment supports high quality outcomes efficiently and at scale. Quality & Brand Voice: Own localization quality (LQC/LQA) and end-to-end delivery for priority areas, ensuring brand consistency, linguistic accuracy, and release readiness across markets. Technology & Tools: Leverage localization tooling, automation, and onboard QA solutions to improve quality and release speed. Cross-Functional Collaboration: Partner closely with Product, Engineering, Marketing, CX, Comms, and Legal to surface localization risks early and support clear launch-readiness decisions. Advocacy: Set and reinforce expectations for localization quality across the organization, ensuring its role in user and partner trust, regulatory confidence, and global growth is clearly understood.

Requirements

6–8+ years of client-side localization experience, owning outcomes across multiple languages, content types, and frequent release cycles, ideally in a fast-paced, global environment.
Proven experience building and scaling localization quality processes and driving cross-functional alignment.
Strong experience managing vendors, freelance linguists, and AI/machine-translation workflows, balancing quality, speed, and cost.
The ability to turn localization quality insights into clear, actionable decisions for stakeholders.
Excellent project management, communication, and stakeholder engagement skills.
Strong cultural and linguistic judgment, paired with exceptional attention to detail.
High ownership and accountability, with the ability to operate effectively in ambiguous, fast-moving environments.

Nice To Haves

Experience with localization tooling migrations or technical implementation of translation platforms.

Responsibilities

Build and scale localization processes, quality frameworks, and governance models that make localization quality and release readiness predictable.
Oversee end-to-end localization delivery for priority launches and projects, ensuring quality, speed, and consistency across languages, with QA embedded throughout the lifecycle.
Own localization quality assurance resourcing and vendor performance, ensuring QA investment supports high quality outcomes efficiently and at scale.
Own localization quality (LQC/LQA) and end-to-end delivery for priority areas, ensuring brand consistency, linguistic accuracy, and release readiness across markets.
Leverage localization tooling, automation, and onboard QA solutions to improve quality and release speed.
Partner closely with Product, Engineering, Marketing, CX, Comms, and Legal to surface localization risks early and support clear launch-readiness decisions.
Set and reinforce expectations for localization quality across the organization, ensuring its role in user and partner trust, regulatory confidence, and global growth is clearly understood.