Local Manager

Ziply Fiber • Brier, WA

1d • Onsite

About The Position

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
Our Company Values:
Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
Earning Your Trust: We build trust through clear, honest, human communication.

Job Summary
The Local Manager represents Ziply Fiber in a designated region, leading teams that install and maintain key residential and business network services. This role drives operational excellence, ensuring service commitments are met while fostering a strong customer‑first culture. The Local Manager also partners with sales, marketing, and other departments to support new business opportunities and strengthen Ziply Fiber’s presence in the community.

Requirements

• High school diploma or GED.
• Minimum of two (2) years of prior supervisory experience.
• Advanced knowledge of installation, repair, central office, and outside plant functions.
• Basic knowledge of FTTH and data networking.
• DSL installation and repair experience.
• Basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices.
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must take pride and ownership in work and exhibit a willingness

Nice To Haves

• Successful completion/certification in related technical fields or vendor equipment desired.

Responsibilities

• Instill a sense of pride and ownership in the company and the individual’s work.
• Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.
• Hold employees and other departments accountable to meet customer needs.
• Hold team accountable to achieving results through modeling behavior, coaching and performance management.
• Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.
• Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge.
• Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
• Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.
• Leverage community relationships to retain existing business and identify future business opportunities.
• Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
• Partner with marketing to act as the “eyes” and “ears” of the local market to promote local initiatives and ensure appropriate competitive response.
• Performs other duties as required to support the business and evolving organization.

Benefits

• Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED