Lobby Reception Specialist

JPMorgan Chase & Co.•Chicago, IL

3h•$57,000 - $75,000•Onsite

About The Position

As a Lobby Reception Specialist on the Lobby Reception team, you will report directly to your Lobby Reception Manager, and will be a senior member of the team, consisting mostly of Lobby Receptionists. Your day-to-day work will occur on-site in our client-facing Lobby Reception space.

Requirements

Minimum 3 years’ experience in high-end reception, concierge, or hospitality services
Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
Proficiency in Microsoft Office
Must be willing and able to stand/walk for long periods of time (1 hour +)
Must be willing and able to work flexible shifts (potentially different start or end times each day)
Must be willing and able to work in different offices throughout the campus (NYC positions only)

Nice To Haves

Leadership/supervisory experience (a plus)
Familiarity with event, room, or visitor management systems (a plus)
Bi-lingual, particularly Spanish-speaking (a plus)

Responsibilities

Welcome, register, check in, and assist clients and visitors attending meetings and events.
Support employees with temporary access, badges, information, and general assistance.
Follow all building and security procedures to maintain a safe and secure environment.
Deliver first-class service and exceed Lobby Reception standards.
Stay informed on daily meetings, events, and VIP visits through visitor management systems.
Partner with Global Security, Real Estate, Technology, and other teams to enhance the office experience.
Serve as a central point of contact and escalation resource for the Lobby Reception team.
Create weekly coverage schedules and manage staffing for events, VIP visits, and peak periods.
Manage time-off requests and calendars while maintaining operational coverage.
Build relationships with key building partners, maintain supplies and uniform inventory, and advocate for the team.
Track visitor and employee volume metrics, support continuous service improvements, and complete special projects.