Reception Specialist - PRN
About The Position
This position is PRN (as needed basis). The Reception Specialist greets customers in a polite, prompt, and helpful manner, providing necessary instructions and directions, and informing the appropriate department or person of the customer's arrival. This role involves updating patient information, administering tablets for health information completion, collecting co-payments and outstanding balances, explaining benefits and financial agreements, answering phones, scheduling follow-up appointments, entering charges into the computer system, printing necessary paperwork, balancing daily collections, and accepting deliveries.
Requirements
- Must have a High School Diploma or equivalent.
- Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
- Must have exceptional customer service skills.
- Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
- Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
Nice To Haves
- Familiarity with insurance benefits is a plus.
Responsibilities
- Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
- Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
- Administers tablets for completion of personal health information including privacy policies and financial policies.
- Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
- Give detailed explanation of benefits and financial agreements.
- Answers phones in a pleasant manner and deals with customer needs expeditiously.
- Schedules follow-up appointments, as required by physician teams.
- Enters charges into computer system.
- Prints charge tickets and necessary paperwork for “next day clinic”.
- Balance daily collections with time of service payment, summary report, and prepares deposit slip.
- Daily: Carries out appropriate actions related to hold and practice buckets.
- Accepts deliveries, logs and distributes to appropriate parties.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
