Lobby Reception Ambassador, Security and Guest Experience

Cooke & Associates, Inc.•Santa Clara, CA

1d•Onsite

About The Position

We are seeking a Lobby Reception Ambassador to support a confidential corporate client site in Santa Clara, California. This position combines front desk operations, access control, administrative support, and customer service, and serves as the first point of contact for employees, executives, candidates, and visitors. The Lobby Reception Ambassador operates as a key member of the client's Physical Security and Safety team. The role requires a dual mindset. The individual must apply strong security awareness, sound judgment, and attentiveness to access control and visitor management, while also delivering a professional, polished guest experience. Success in this role depends on situational awareness, common sense decision making, and consistent adherence to established security procedures and department policy.

Requirements

Previous security experience, preferably in a corporate, technology, hospitality, executive, or high visibility environment.
Minimum two years of experience in security, reception, hospitality, customer service, or workplace operations.
Must be at least 18 years of age.
High school diploma or GED.
Legal right to work in the United States.
Ability to speak, read, and write English clearly.
Reliable transportation and a reliable means of communication.
Must meet all applicable state, county, and municipal licensing requirements for security personnel.
Must successfully complete background checks, drug screening, and reference checks as a condition of employment.
Ability to type at least 30 words per minute with accuracy, as demonstrated through a typing assessment.
Demonstrated ability to balance strong security awareness with attentive customer service, including situational awareness and sound, common sense decision making consistent with department policy.

Nice To Haves

Professional appearance, demeanor, and communication style.
Strong organizational, problem solving, and multitasking abilities.
Ability to work independently with limited supervision while contributing effectively as part of a team.
Experience preparing clear and professional logs, reports, and correspondence.
Proficiency with Google Workspace, including Gmail, Calendar, Docs, Sheets, and Slides.
Ability to learn visitor management, access control, badging, and ticketing platforms.

Responsibilities

Welcome employees, executives, candidates, partners, vendors, and visitors in a professional and courteous manner.
Manage the visitor admittance process, verify identification and authorization, issue visitor credentials, and connect guests with their intended hosts.
Maintain awareness of activity in and around the reception area and prevent unauthorized individuals from entering controlled spaces.
Address access control, visitor management, and front desk issues in accordance with established security procedures.
Assist employees with badge related requests, parking validations, deliveries, and general workplace questions.
Support the Executive Briefing Center, executive visits, meetings, and company events.
Answer incoming calls, take and distribute messages, and direct inquiries to the appropriate department.
Receive, organize, and distribute mail, packages, and deliveries.
Maintain accurate visitor records, access logs, and incident documentation.
Observe and report suspicious activity, safety concerns, or policy violations to Security leadership or appropriate personnel.
Respond calmly and professionally to challenging individuals, unauthorized access attempts, and high pressure situations.
Protect sensitive, confidential, and proprietary information.
Support administrative programs and special projects as assigned.
Collaborate with Security, Workplace, Facilities, Events, and Executive Support teams.