Guest Experience Ambassador

Buffalo Bills•Village of Orchard Park, NY

8d•Onsite

About The Position

The Guest Experience Ambassador position provides guests with a consistent, positive and friendly experience at Highmark Stadium. Ambassadors serve as a welcoming, approachable, and knowledgeable presence throughout the stadium, providing accurate stadium directions and event specific information. As part of the role, Guest Experience Ambassadors provide a safe, clean, comfortable and family friendly experience for guests at Highmark Stadium.

Requirements

Strong verbal and/or non-verbal communication skills.
Friendly, engaging, and service-oriented demeanor.
Quick learner: ability to adapt to different situations.
Team-oriented mindset.
All applicants must be 18 years of age or older and successfully pass a background check.

Nice To Haves

Prior customer service experience
Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Laptops & Radios

Responsibilities

Greet guests upon arrival and provide a friendly welcome and fond farewell.
Promote and share information about Fan Experience programs offered in the stadium.
Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
Provide information regarding security screening procedures, general stadium policies, mobile ticketing, and game day programs and event specific experiences.
Distribute giveaway and promotional items to guests as directed.
Monitor assigned areas for cleanliness and safety, reporting necessary items to Event Command.
Resolve guests concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
Assist guests with lost & found item inquiries and claims.
Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
Perform all other duties as assigned.