Guest Experience Ambassador

NEXDINE Hospitality•Pompano Beach, FL

2d•Onsite

About The Position

The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Requirements

High school diploma or equivalent
Previous experience in food service
Previous customer service experience
All selected candidates must undergo a Level 2 background check: HB531 | Florida Agency for Health Care Administration

Nice To Haves

Some wine knowledge required.
Get along with others and have an "above and beyond" service mentality.

Responsibilities

Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
Leads service of food or beverages to residents.
Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Ensure residents are satisfied with all aspects of service.
Communicate with direct supervisor on any customer service issues.
Check residents' diets, likes & dislikes to ensure that such requirements are satisfied.
Assist with set up tables, run food and deliver wine and cocktails.
Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
Some wine knowledge required.
Get along with others and have an "above and beyond" service mentality.
Provide excellent customer service; be attentive and approachable, greet and thank customers.
May perform other duties and responsibilities as assigned.