Lobby Lounge Supervisor

Marriott•Lahaina, HI

4d•Onsite

About The Position

This position is responsible for ensuring staff works together as a team to provide optimum service and meet guest needs. The supervisor will inspect staff grooming and attire, complete opening and closing duties, manage supplies, monitor dining rooms, and complete maintenance work orders. The role also involves assisting management with hiring, training, scheduling, and other employee relations functions. Adherence to company policies, safety procedures, and maintaining a professional appearance are crucial. The supervisor must also provide excellent guest service, develop positive working relationships, and identify opportunities for efficiency and improvement. The job requires the ability to read and visually verify information, inspect equipment, and perform physical tasks including standing, sitting, walking, and lifting objects up to 50 pounds. The role also involves fine motor skills, hand-eye coordination, and navigating various spaces, including stairs.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
At least 1 year of supervisory experience.

Nice To Haves

None

Responsibilities

Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
Inspect grooming and attire of staff, and rectify any deficiencies.
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Automatic Door Policy process.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.