Lounge Supervisor (Evans)

Delta Bingo Inc HQ•Etobicoke, ON

About The Position

The Lounge Attendant is responsible for providing friendly, attentive, and efficient service to guests in the lounge area. This role ensures a positive guest experience while maintaining compliance with AGCO alcohol service regulations, health and safety standards, and Delta Bingo policies.

Requirements

Strong interpersonal and communication skills.
Ability to work in a fast-paced, guest-focused environment.
Must be legally eligible to serve alcohol in Ontario (Smart Serve certification preferred or required).
Ability to stand for long periods and lift up to 25 lbs as required.

Nice To Haves

Previous experience in hospitality, food & beverage, or customer service in supervisory role is preferred.

Responsibilities

Greet and serve guests promptly, courteously, and professionally.
Take orders accurately and deliver food, beverages, and other items efficiently while ensuring the staff members are doing the same.
Respond to guest inquiries and resolve minor concerns or escalate to management as appropriate.
Maintain a welcoming, clean, and safe environment for all guests.
Ensure all lounge and gaming floor staff serve alcoholic and non-alcoholic beverages in accordance with AGCO regulations.
Ensure staff members follow responsible alcohol service practices, including verifying ID and monitoring consumption.
Delegate the staff and assist in food and beverage preparation, stocking, and presentation as needed.
Handle cash, tabs, and point-of-sale transactions accurately.
Adhere to AGCO regulations, Delta Bingo policies, and standard operating procedures, while ensuring staff members adhere to the same standard.
Coach and teach the staff to ensure all health, safety, and sanitation guidelines are followed.
Report any unsafe conditions, incidents, or non-compliant behavior to management.
Delegate and organize lounge and gaming staff to ensure smooth service.
Assist and provide leadership with cleaning, setup, and closing procedures.
Attend and lead team meetings and training sessions as required.