Lobby Houseperson | Inn at Bellefield

SHANER • Town of Hyde Park, NY

19h • Onsite

About The Position

The Lobby Houseperson at the Inn at Bellefield is responsible for maintaining the standards of quality and cleanliness throughout daily assignments in assigned public spaces. This role involves handling guest complaints to ensure satisfaction, observing all safety and housekeeping procedures, and completing additional deep cleaning or seasonal cleaning functions as scheduled. The position also requires restocking the cart at the end of each shift and performing other duties as assigned.

Requirements

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.

Nice To Haves

• Bilingual English/Spanish a plus.

Responsibilities

• Cleans and services assigned public spaces according to franchise and hotel standards.
• Handle guest complaints ensuring guest satisfaction.
• Observes all house and safety rules, housekeeping procedures, and security procedures.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.

Benefits

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property (based on availability)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed