Guest Room Attendant | Inn at Bellefield Hyde Park

SHANER • Town of Hyde Park, NY

20h • Onsite

About The Position

The Guest Room Attendant is responsible for cleaning and servicing assigned guest rooms according to franchise and hotel standards. This role involves maintaining high standards of quality and cleanliness throughout daily assignments, handling guest complaints to ensure satisfaction, and observing all house and safety rules. The attendant will also be responsible for restocking their cart at the end of the shift and completing additional deep cleaning or seasonal cleaning functions as scheduled. Other duties as assigned.

Requirements

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.

Nice To Haves

• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Handle guest complaints ensuring guest satisfaction.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.

Benefits

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property (based on availability)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed