Lobby Bar Manager - La Concha Resort

The Condado Collection•San Juan, PR

1d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with a history dating back to 1958. It embodies the fun "Latino Chic" lifestyle, offering elegant amenities and a popular nightlife to all guests. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We believe that our team members are key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Proven Food and Beverage experience, with at least 4 years in a supervisory role.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving skills.
Knowledge of industry trends, beverage techniques.
Ability to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to bar problems.
Flexibility to work various shifts, including weekends and holidays.
Fully bilingual (English/Spanish).

Nice To Haves

Bachelor's degree in Hospitality, Business Administration, or related field (preferred).

Responsibilities

The Bar Manager oversees all operations and ensures compliance with all Food and Beverage (F&B) policies, standards, and procedures.
Operates all department equipment as needed and reports any malfunctions.
Supervises staffing levels to ensure customer service, operational needs, and financial objectives are met.
Develops events with specific goals and plans to prioritize, organize, and accomplish work.
Monitors and maintains employee productivity levels.
Verifies that all team members/supervisors understand the specific brand philosophy.
Maintains the operating budget and ensures legal standards and obligations are met.
Assists supervisors in understanding the changing needs and expectations of team members and how to exceed them.
Coordinates cleaning programs in all F&B areas (e.g., general cleaning), identifying trends and making recommendations for improvements.
Establishes and maintains open, collaborative relationships with employees.
Creates and fosters an environment on property that emphasizes motivation, empowerment, teamwork, and a passion for service.
Remains readily available and accessible to all team members.
Demonstrates knowledge of the brand’s specific service culture.
Serves as a role model to demonstrate appropriate behaviors.
Manages daily operations, monitors quality and standards, and meets customer expectations daily.
Takes proactive approaches when dealing with guest and employee concerns.
Responds in a timely manner to guest service department requests.
Negotiates contracts and manages vendor relationships to optimize costs and quality.
Hires, trains, and coaches F&B staff, including servers, bartenders, and support staff.
Provides ongoing coaching and performance feedback to ensure service excellence.
Analyzes sales trends and identifies opportunities for revenue growth and cost savings.
Ensures compliance with food safety regulations and health code standards.
Creates new bar menus based on cost with new trends and techniques.
Follows all company, safety, and security policies and procedures; reports accidents, injuries, and unsafe working conditions to manager; and completes safety training and certifications.
Develops and maintains positive working relationships with others, supports the team to achieve common goals, and listens and responds appropriately to the concerns of other employees.