Lobby Ambassador, Supervisor
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Lobby Ambassador Supervisor – JLL What this job involves: The Lobby Ambassador Supervisor leads a team of Lobby Ambassadors to deliver exceptional client and guest experiences at our San Francisco location. This role oversees daily operations, manages staff scheduling and performance, and serves as the primary escalation point for complex service issues. You'll ensure seamless service delivery across all shifts while maintaining the high hospitality standards that define JLL's workplace experiences. As a key member of our Experience Services team, you'll foster a culture of excellence, develop team members, and create memorable experiences that strengthen our lasting partnerships with clients.
Requirements
- Minimum 3-5 years of supervisory experience in customer service, hospitality, or related field
- Proven experience managing teams in a client-facing environment
- Budget management experience with demonstrated ability to control costs while maintaining service quality
- Advanced written and verbal communication skills; fluency in English required
- Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook) and scheduling software
- Flexibility to work various shifts including early morning, evening, and holiday hours to provide coverage for special events and staff absences
- Up to 20% travel required
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Experience with reporting tools and data analysis
- Knowledge of hospitality industry standards and best practices
- Previous experience in luxury hospitality or corporate workplace services
- Familiarity with San Francisco area amenities, dining, hotels, and attractions
- Certification in customer service or hospitality management
- Bilingual capabilities (Spanish, Mandarin, or other languages commonly spoken in the Bay Area)
Responsibilities
- Supervise and coach a team of Lobby Ambassadors, providing real-time feedback and conducting regular performance evaluations to ensure consistent service excellence
- Create and manage staff schedules across all shifts, track absences, coordinate coverage, and approve time-off requests while maintaining operational continuity
- Serve as the primary escalation point for complex guest service issues and customer complaints, resolving matters efficiently and professionally
- Build strong partnerships with on-site stakeholders to understand operational needs and identify opportunities to enhance service delivery
- Monitor and analyze performance metrics, guest satisfaction data, and operational trends to drive continuous improvement
- Onboard and train new team members on service standards, facility knowledge, and JLL's hospitality-focused culture
- Prepare comprehensive reports on team performance, guest satisfaction, and key operational metrics while managing budget considerations related to staffing
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
