Lobby Ambassador
JLL•Boulder, CO
•Onsite
About The Position
The Lobby Ambassador delivers exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service. This client-facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre-arrival to departure while creating a welcoming environment for all visitors, employees, and callers.
Requirements
- Minimum 2-3 years of customer service or hospitality-related experience
- Excellent verbal and written communication skills
- Strong interpersonal skills with passion for creating exceptional guest experiences
- Proven ability to multi-task and prioritize while maintaining accuracy and service quality
- Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
- Flexibility and positive attitude when managing changing priorities
- Professional demeanor with confidence and responsiveness in customer service situations
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Experience in corporate hospitality or workplace services environment
- Knowledge of local area attractions, dining, and entertainment options
- Familiarity with facilities management operations and service coordination
- Experience with mail services and administrative support functions
- Background in event coordination or meeting support services
- Additional language skills to serve diverse clientele
- Experience with workplace technology platforms and information systems
Responsibilities
- Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
- Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
- Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
- Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
- Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
- Act as central point of contact for campus information, wayfinding, and activity coordination
- Provide meeting support, reception services, and personal assistance as needed
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
