Loans Customer Support Specialist

Data Center Inc•Hutchinson, KS

9d•Onsite

About The Position

The Role Are you a problem-solving expert who loves helping others? Do you thrive on making technical concepts clear and providing stellar support? If so, we’d love to have you join our team as a Customer Support Specialist! In this role, you’ll be an essential part of our Customer Support team, providing accurate and timely assistance to clients using DCI’s software applications. By helping clients manage deposits, loans, online banking, and more, you’ll empower community banks to offer exceptional services to their customers.

Requirements

Work experience in a bank, financial institution, or related field.
Excellent verbal and listening skills for both in-person and phone interactions.
A friendly, professional attitude when assisting customers.
Exceptional written communication skills for internal and external correspondence.
Strong analytical, problem-solving, and resolution abilities.
Effective time management and organizational skills.
Proficiency with Microsoft 365 tools.
Adaptability to quickly learn new tools and processes.
Comfort with working with numbers and performing basic mathematical calculations.
Flexibility to work shifts between 7 AM and 7 PM CST to accommodate clients across the U.S., including participation in on-call rotations.

Nice To Haves

Bachelor’s or Associate degree, or equivalent professional experience.
Technical skills for supporting DCI products and services, including vendor product installation and setup.
Strong interpersonal skills with the ability to excel in team environments.

Responsibilities

Receive, log, and respond to telephone, online chats, and email inquiries about DCI products.
Educate customers to improve their understanding of DCI applications and services.
Research and resolve customer questions and concerns efficiently.
Escalate complex application issues to senior-level support or development teams when needed.
Maintain and update customer control records, ensuring accuracy and compliance.
Provide input for user documentation and contribute to its creation.
Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
Assist with setup and plugin configuration for new services.
Serve as backup support for first-level calls across applications.
Participate in the customer support call center as needed.