Loaner Coordinator - Austin Subaru
About The Position
The Loaner Coordinator role requires excellent guest service and communication skills, a positive attitude, and a professional appearance and demeanor. Team members in this role are expected to be service-oriented, guest-centered, and focused on safety. The position involves organizing keys, pick-ups, and deliveries, managing the loaner desk, ensuring all keys and loaners are accounted for, and maintaining a clean and organized environment. Responsibilities also include greeting guests, providing assistance with vehicles, ensuring guest loyalty through excellent service, and adhering to grooming standards and safe driving practices. The role requires the ability to cope with the physical demands of the job, work as a team player, multitask, and work without supervision.
Requirements
- Pass a drug test
- Can not have any DWI charges
- Must pass a criminal background check
- Provide a 3 year driving record
- High school diploma or equivalent
- Reliable transportation to and from work
- Must have held a valid driver's license for at least 1 year
- Must be at least 18 years of age to be considered
Nice To Haves
- Guest service experience is a plus
- Demonstrate a professional appearance and demeanor
Responsibilities
- Offer friendly and knowledgeable assistance
- Greet each guest and provide help with getting in and out of vehicle
- Ensure guest loyalty by providing excellent guest service and responding immediately to guest concerns
- Meet grooming standards; proper uniform attire
- Practice safe driving skills
- Report all incidents immediately to supervisor
- Adherence to corporate policies and procedures
- Able to cope with the physical demands of the job
- Team Player
- Ability to multi task
- Able to work without supervision
- Organize keys for the day
- Organize pick and deliveries for the day
- Close loaner desk
- Verify all keys and loaners are accountable
- Ensure clean and settings are set to standards
- Park in appropriate areas
- Check in/out guest loaners - TSD Program
- Check in & inspect loaners on drive
- Remove loaners from service drive and park in appropriate area
- Wash and vaccuum loaners (automatic wash)
- Update and verify vehicle information in TSD
- Greet guest on drive
- Perform guest pick up and deliveries
Benefits
- Employer Paid Dental Insurance
- Employer Paid Life Insurance
- Employer Paid Medical Insurance
- Employer Paid Health Savings Account Contribution
- Employer Paid Wellness Clinic
- Employer Paid Flu Vaccinations Every Fall
- Employer Percentage Matching for 401k
- Employer Paid Parental Leave
- 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
- 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
- 19 Paid Time Off Vacation Days/Year (3 - 7 years)
- 24 Paid Time Off Vacation Days/Year (7+ years)
- Annual Christmas Bonus Based on Tenure
- Annual Christmas Party
- Annual Employee Appreciation Dinner
- Employee Vehicle Purchase Program
- Employee Discounts on Collision Repair, Parts, and Service
- Bi-Weekly Pay Periods, Paid on Fridays
- Holidays: Thanksgiving, Christmas & New Years
- Employer Paid Lunches Every Saturday
- Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
- Access to In-House Insurance Agency
- Access to In-House Marketing Agency
- Voluntary Life Term and Whole Insurance
- Voluntary AFLAC Supplemental Coverages
- Voluntary Vision plan
- Pet Insurance
- Legal Shield
- $200 Donation to Charity of Your Choice with Approval
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
