Loan Support Specialist I
About The Position
The Loan Support Specialist I services consumer, small business, SBA, and commercial loans in a high-volume environment with established deadlines. The role handles moderately complex assignments independently, using initiative to resolve problems and develop recommendations. It performs production work requiring knowledge of loan documentation, regulations, policies, and procedures, and interacts with bank staff across departments, customers, escrow and title personnel, attorneys, and other external professionals. The position processes moderate to complex loan products and related documentation in accordance with organizational workflows and applicable regulations, policies, and procedures. It provides timely service to internal and external customers, captures workflow metrics, contributes to continuous improvement, and communicates work status so incomplete tasks can be redistributed. The specialist may train, coach, or mentor colleagues and may be cross-trained to support other Loan Support Services functions. The role also requires compliance with bank policies, required training, and applicable regulations, including maintaining working knowledge of Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security requirements.
Requirements
- High school diploma or GED.
- 1–3 years of consumer, SBA, or commercial/business loan experience, or equivalent experience.
- Working knowledge of consumer, SBA, and commercial/business loans; advanced banking and lending products and services; and lending documentation, regulations, policies, and procedures.
- Ability to multitask and respond to frequent changes in daily workflow.
- Demonstrated math, analytical, multitasking, and problem-solving skills.
- Strong interpersonal, verbal, and written communication skills, including the ability to communicate effectively across all organizational levels.
- Proficiency with computer software, including Word, Excel, loan servicing systems, and other office equipment.
- Ability to work in a high-volume, service-oriented environment with frequent change and critical deadlines.
- Strong analytical skills and attention to detail.
Nice To Haves
- Associate’s degree in business, accounting, finance, or a related field.
Responsibilities
- Perform loan servicing activities, including general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow and tax support, flood review, and general ledger reconciliation.
- Process moderate to complex consumer, small business, SBA, and commercial or business loan products and required documentation in accordance with workflow and applicable regulations, policies, and procedures.
- Provide outstanding service and timely responses to internal and external customer requests.
- Capture metrics to help leadership coordinate and adjust workflow.
- Participate in continuous improvement efforts and help identify and implement workflow improvements.
- Perform work accurately and within assigned deadlines, and communicate work status promptly so incomplete work can be redistributed.
- Train or cross-train to assist throughout Loan Support Services; coach, mentor, or teach coursework as a subject matter expert when asked.
- Comply with bank regulations, policies, procedures, and required annual or job-specific training, and keep up to date on regulation changes.
- Maintain working knowledge of applicable written policies and regulations, including Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
- Demonstrate and foster the Columbia corporate culture, take personal initiative, and serve as a positive example.
- Perform other duties as assigned.
Benefits
- Eligible associates receive medical, dental, and vision plans.
- 401(k) retirement savings plan with employer match for qualifying associate contributions.
- Employee assistance program.
- Life insurance and disability insurance.
- Tuition assistance and mental health resources.
- Identity theft protection and legal support.
- Auto and home insurance and pet insurance.
- Access to an online discount marketplace.
- Paid vacation, sick days, volunteer days, and holidays.
- Benefit eligibility begins the first day of the month following hire for associates regularly scheduled to work at least 30 hours weekly.
- The role may be eligible for performance-based incentive compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
