Loan Support Specialist IV
About The Position
The Loan Support Specialist IV services consumer, small business, SBA, and commercial loans in a high-volume environment with established deadlines. The role handles highly complex and specialized assignments independently, using initiative to resolve problems and develop recommendations. It requires knowledge of loan documentation, regulations, policies, and procedures and involves interaction with bank staff across departments, customers, escrow and title personnel, attorneys, and other external professionals. The specialist performs loan servicing activities such as general loan maintenance, payment processing, data entry, loan document creation, lien perfection, escrow and tax support, flood review, and general ledger reconciliation. The role oversees transactions and processing for moderately to highly complex loan products, ensuring required documentation and adherence to organizational workflows, regulations, policies, and procedures. The position provides subject matter expertise, supports workflow planning and improvement, and may participate in or lead project teams. It also involves coaching, mentoring, and training colleagues across multiple Loan Support Services functions. The specialist follows applicable bank policies, procedures, regulations, and training requirements, stays current on regulatory changes, and supports the bank’s corporate culture and vision. Other duties may be assigned.
Requirements
- High school diploma or GED.
- At least 5 years of experience handling highly complex or specialized consumer, SBA, or commercial/business loans.
- At least 1 year of lead, supervisory, or management experience, or equivalent.
- Advanced knowledge of commercial loans, regulations, policies, and procedures.
- Working knowledge of consumer, SBA, or commercial/business loan regulations, policies, and procedures.
- Ability to create procedures in a high-change environment and help others apply changes to daily tasks and job functions.
- Advanced math, analytical, multitasking, and problem-solving skills.
- Excellent interpersonal, verbal, and written communication skills, including the ability to communicate effectively with people at all levels.
- Advanced proficiency with computer software, including Word, Excel, loan servicing systems, and other office equipment.
- Ability to work in a service-oriented, high-volume environment and provide direction to others while meeting critical deadlines.
- Ability to troubleshoot workflow practices and make suggestions or lead process improvements.
- Ability to assist leadership with training and leading others, while providing guidance to improve department and associate performance.
- Ability to work independently on new assignments and determine methods and procedures.
Nice To Haves
- Associate’s degree.
- Associate, bachelor’s, vocational, or technical degree in business, accounting, finance, or a related field.
Responsibilities
- Perform loan servicing activities, including general loan maintenance, payment processing, data entry, loan document creation, lien perfection, escrow and tax support, flood review, and general ledger reconciliation.
- Oversee the transaction and processing of moderately to highly complex consumer, small business, SBA, and commercial/business loan products and required documentation.
- Follow organizational workflows and ensure regulatory, policy, and procedural requirements are met.
- Provide outstanding service and timely responses to internal and external customers.
- Analyze daily report metrics and organize workflow assignments and tasks to support timely completion.
- Identify and help implement workflow improvements, and troubleshoot workflow practices.
- Complete work accurately and within assigned deadlines; communicate promptly when work may be incomplete so that workload can be transferred if needed.
- Provide subject matter expertise on loan servicing and support processes and systems.
- Participate in project teams within the division and across departments, collaborating across channels.
- Monitor team accuracy and coach, mentor, train, or teach others to improve quality and performance.
- Train on multiple functions to provide backup and assistance throughout Loan Support Services.
- Demonstrate compliance with applicable bank regulations, policies, procedures, and required training; keep current on regulatory changes.
- Maintain working knowledge of applicable Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations.
- Demonstrate and foster Columbia’s corporate culture, take personal initiative, and serve as a positive example.
- Perform other duties as assigned.
Benefits
- Comprehensive healthcare coverage, including medical, dental, and vision plans.
- 401(k) retirement savings plan with employer match for qualifying associate contributions.
- Employee assistance program.
- Life insurance.
- Disability insurance.
- Tuition assistance.
- Mental health resources.
- Identity theft protection.
- Legal support.
- Auto and home insurance.
- Pet insurance.
- Access to an online discount marketplace.
- Paid vacation, sick days, volunteer days, and holidays.
- Potential eligibility for performance-based incentive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
