Loan Support Specialist IV

Columbia Bank • Irvine, CA

3d

About The Position

The Loan Support Specialist IV services consumer, small business, SBA, and commercial loans in a high-volume environment with established deadlines. The role handles highly complex and specialized assignments independently, using initiative to resolve problems and develop recommendations. It performs loan servicing production work that requires knowledge of loan documentation, regulations, policies, and procedures, and interacts with bank staff across departments, customers, escrow and title personnel, attorneys, and other external professionals.

The specialist oversees transactions and processing for moderately to highly complex loan products and ensures required documentation and workflow comply with regulations, policies, and procedures. Work may include general loan maintenance, payment processing, data entry, loan document creation, lien perfection, escrow and tax support, flood review, and general ledger reconciliation. The role responds to internal and external customer requests, reviews daily report metrics, organizes workflow, and communicates when work may not be completed on time so it can be reassigned.

The specialist provides subject matter expertise in loan servicing processes and systems, may participate in or lead workflow-improvement efforts and project teams, and may coach, mentor, or train colleagues. The role may train across multiple functions to provide backup throughout Loan Support Services. It requires compliance with bank policies, applicable regulations, and required training, including maintaining working knowledge of relevant requirements such as the Bank Secrecy Act, Regulation CC, and Regulation E. The specialist is also expected to foster Columbia Bank’s corporate culture and may perform other duties as assigned.

Requirements

• High school diploma or GED.
• At least 5 years of experience handling highly complex or specialized consumer, SBA, or commercial/business loans.
• At least 1 year of lead, supervisory, or management experience, or equivalent.
• Advanced knowledge of commercial loans, regulations, policies, and procedures.
• Working knowledge of consumer, SBA, or commercial/business loan regulations, policies, and procedures.
• Ability to create procedures for a high degree of change and help others apply changes to daily tasks and job functions.
• Advanced math, analytical, multitasking, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills, including the ability to communicate effectively with people at all levels.
• Advanced proficiency with computer software, including Word, Excel, loan servicing systems, and other office equipment.
• Ability to work in a service-oriented, high-volume environment and provide direction to others to meet critical deadlines.
• Ability to troubleshoot, determine effective workflow practices, suggest improvements, and lead process improvement.
• Ability to assist leadership in training and leading others and provide guidance for performance improvement.
• Ability to comply with bank regulations and policies and complete required annual or job-specific training.

Nice To Haves

• Associate’s degree preferred.
• Associate, bachelor’s, vocational, or technical degree in business, accounting, finance, or a related field preferred.

Responsibilities

• Service consumer, small business, SBA, and commercial loans in a high-volume environment and meet established deadlines.
• Independently handle complex loan servicing production work using knowledge of loan documentation, regulations, policies, and procedures.
• Perform loan maintenance, payment processing, data entry, loan document creation, lien perfection, escrow and tax support, flood review, and general ledger reconciliation as assigned.
• Oversee transactions and processing for moderately to highly complex loan products, ensuring required documentation and organizational workflows comply with applicable regulations, policies, and procedures.
• Provide timely, high-quality service and responses to internal and external customers.
• Analyze daily report metrics and organize workflow assignments and tasks to support timely completion.
• Communicate promptly when work may be incomplete so workload can be transferred or otherwise addressed.
• Identify and help implement workflow improvements; may lead improvement efforts.
• Provide subject matter expertise on loan servicing processes and systems.
• Participate in project teams within the division and across departments, collaborating across channels.
• Monitor team accuracy and coach, mentor, train, or teach others to improve quality and team performance.
• Train across multiple functions to back up and assist throughout Loan Support Services.
• Follow bank policies and procedures, comply with applicable regulations, complete required training, and keep current with regulation changes.
• Maintain working knowledge of applicable written policies and procedures, including those concerning the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
• Demonstrate and foster Columbia Bank’s corporate culture and take personal initiative as a positive example.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage for eligible associates.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.
• Potential eligibility for performance-based incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED