Loan Support Analyst (Commercial - Participated Servicing)

PNC Bank•Portage, MI

1d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in Pittsburgh, PA; Cleveland, OH; Dallas, TX; Houston, TX; Kalamazoo, MI; or in East Brunswick, NJ. Core hours are Monday - Friday, 8:00 am ET - 5:00 pm ET The Loan Support Analyst is responsible for managing a shared group mailbox that receives communications from agent banks regarding participated loan transactions. Throughout the day, the analyst reviews and analyzes incoming notices to identify key details, including impacted customers, effective dates, and transaction types. Once identified, notices are accurately filed, and documented to support efficient downstream processing. The Loan Support Analyst must accurately identify transaction activity such as advances, rollovers, conversions, principal payments, interest payments, and various fee-related notices. The role is responsible for maintaining detailed and accurate records of advance activity through a SharePoint-based advance tracking log. High-priority transactions and time-sensitive notices are promptly escalated to Loan Administrators (LAs) through email notifications. Throughout the day, the analyst balances multiple priorities, maintains organized records, and helps ensure that critical loan information is routed accurately and efficiently to the appropriate teams. Success in this role requires strong attention to detail, organizational skills, the ability to interpret loan notices accurately, and a commitment to maintaining high-quality records in a fast-paced, deadline-driven environment. The ideal candidate is proactive, dependable, and capable of making sound decisions when prioritizing work and escalating time-sensitive items. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Strong attention to detail
Organizational skills
Ability to interpret loan notices accurately
Commitment to maintaining high-quality records in a fast-paced, deadline-driven environment
Proactive, dependable, and capable of making sound decisions when prioritizing work and escalating time-sensitive items.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Working knowledge of participated/syndicated loan servicing.
Strong analytical, reconciliation, and problem-solving skills.
Ability to manage multiple priorities while maintaining a high degree of accuracy.
Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures

Responsibilities

Managing a shared group mailbox that receives communications from agent banks regarding participated loan transactions.
Reviewing and analyzing incoming notices to identify key details, including impacted customers, effective dates, and transaction types.
Accurately filing and documenting notices to support efficient downstream processing.
Accurately identifying transaction activity such as advances, rollovers, conversions, principal payments, interest payments, and various fee-related notices.
Maintaining detailed and accurate records of advance activity through a SharePoint-based advance tracking log.
Promptly escalating high-priority transactions and time-sensitive notices to Loan Administrators (LAs) through email notifications.
Balancing multiple priorities, maintaining organized records, and ensuring critical loan information is routed accurately and efficiently to the appropriate teams.
Executing varied transactions/processes utilizing standard procedures.
Processing and/or reconciling varied and moderately complex transactions in accordance with established policies and procedures.
Partnering with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifying and resolving exceptions; escalating appropriately.
Ensuring the appropriate materials and documentation are available to complete transactions.
Providing responses and documentation to inquiries and ad hoc requests.
Completing research and providing feedback on workflow and work received.
Reviewing transactions and related documents and verifying work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.