Loan Support Analyst (Commercial - Participated Servicing)

PNC•Portage, WI

3d•$37,500 - $75,000•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in Pittsburgh, PA; Cleveland, OH; Dallas, TX; Houston, TX; Kalamazoo, MI; or in East Brunswick, NJ. The Loan Support Analyst is responsible for managing a shared group mailbox that receives communications from agent banks regarding participated loan transactions. Throughout the day, the analyst reviews and analyzes incoming notices to identify key details, including impacted customers, effective dates, and transaction types. Once identified, notices are accurately filed, and documented to support efficient downstream processing. The Loan Support Analyst must accurately identify transaction activity such as advances, rollovers, conversions, principal payments, interest payments, and various fee-related notices. The role is responsible for maintaining detailed and accurate records of advance activity through a SharePoint-based advance tracking log. High-priority transactions and time-sensitive notices are promptly escalated to Loan Administrators (LAs) through email notifications. Throughout the day, the analyst balances multiple priorities, maintains organized records, and helps ensure that critical loan information is routed accurately and efficiently to the appropriate teams. Success in this role requires strong attention to detail, organizational skills, the ability to interpret loan notices accurately, and a commitment to maintaining high-quality records in a fast-paced, deadline-driven environment. The ideal candidate is proactive, dependable, and capable of making sound decisions when prioritizing work and escalating time-sensitive items. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Working knowledge of participated/syndicated loan servicing.
Strong analytical, reconciliation, and problem-solving skills.
Ability to manage multiple priorities while maintaining a high degree of accuracy.

Responsibilities

Managing a shared group mailbox that receives communications from agent banks regarding participated loan transactions.
Reviewing and analyzing incoming notices to identify key details, including impacted customers, effective dates, and transaction types.
Filing and documenting notices to support efficient downstream processing.
Accurately identifying transaction activity such as advances, rollovers, conversions, principal payments, interest payments, and various fee-related notices.
Maintaining detailed and accurate records of advance activity through a SharePoint-based advance tracking log.
Promptly escalating high-priority transactions and time-sensitive notices to Loan Administrators (LAs) through email notifications.
Balancing multiple priorities, maintaining organized records, and ensuring critical loan information is routed accurately and efficiently to the appropriate teams.
Executes varied transactions/processes utilizing standard procedures.
May have specific responsibility for one or multiple specialized products or functional areas.
May have responsibility for large, complex and sensitive assigned accounts or portfolio.
Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures.
Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifies and may resolve exceptions; escalates appropriately.
May interact with customers and have assigned accounts or portfolio.
Ensures the appropriate materials and documentation are available to complete transactions.
Provides responses and documentation to inquiries and ad hoc requests.
Completes research and provides feedback on workflow and work received.
Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.