Loan Servicing Team Lead

Midwest BankCentre•St. Louis, MO

11d

About The Position

The Loan Servicing Team Lead manages the day-to-day responsibilities of the loan servicing team and oversees accurate loan input across the mainframe and secondary systems. The role leads staff training on system capabilities, policies, and procedures; maintains loan specifications in the Jack Henry system; and supports internal customers with account and system questions and research. It also oversees credit reporting, escrow analysis and payments, loan settlement and administrative general-ledger reconciliations, and investor and vendor relationships. The role processes functions related to SWAP loans and approves wires within delegated authority. The Team Lead coaches, trains, and develops employees, manages performance and development conversations, and works to improve quality, efficiency, and turnaround times. The position also creates and updates policies and procedures, submits system enhancement work orders, generates board reports as needed, and participates in enterprise and departmental projects. The role collaborates across bank teams to provide quality customer service and execute the Bank’s strategic initiatives.

Requirements

2–5 years of loan operations experience required.
Excellent communication, leadership, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Ability to handle a high workload and prioritize multiple tasks for timely completion.
Ability to meet the role’s physical demands, including regular talking or listening and occasional filing, lifting files, opening filing cabinets, and bending or standing on a stool as needed.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.

Responsibilities

Manage the day-to-day responsibilities of the loan servicing team.
Ensure quality control of loan input on the mainframe and secondary systems, including verification, training, and correction.
Lead training on system capabilities, policies, and procedures.
Generate board reports for system verification, requests, and special projects as needed.
Manage monthly credit reporting submissions, respond accurately to E-Oscar disputes, and oversee credit reporting corrections.
Maintain investor and vendor relationships to support accurate reporting, recertifications, and timely payments and reconciliations.
Process functions related to SWAP loans.
Interact with Jack Henry to support system efficiency; maintain loan specifications in the JHA system and submit work orders for enhancements.
Coach and develop loan staff to improve processes and efficiencies; optimize staff capability and productivity.
Improve system-input quality affecting interest accruals, billing, payment processing, and customer account maintenance.
Provide support to internal customers, including account and system questions and research.
Oversee annual escrow analysis, timely escrow payments, and tax-bill monitoring to ensure lien priority.
Oversee balancing and reconciliations of loan settlement and administrative general ledgers.
Approve wires within delegated authority.
Onboard and train new team hires.
Create, revise, and update policies and procedures.
Conduct ongoing performance and development conversations with each team member.
Participate in enterprise and departmental projects as requested.
Work collaboratively with commercial and post-closing teams to improve operations, reduce turnaround times, streamline processes, and support quality customer service.
Ensure execution of the Bank’s strategic initiatives.