Loan Servicing Team Lead

Midwest Bank Centre•St. Louis, MO

About The Position

The Loan Servicing Team Lead manages the day-to-day responsibilities of the loan servicing team and oversees the quality and accuracy of loan input across the mainframe and secondary systems. The role includes verification, correction, and training related to system input; maintaining loan specifications in the Jack Henry system; submitting work orders for system enhancements; and providing support and research for internal customers. The Team Lead oversees credit reporting submissions and dispute corrections, investor and vendor relationships, SWAP loan functions, annual escrow analysis and payments, tax bill monitoring, and balancing and reconciliation of loan settlement and administrative general ledgers. The role also approves wires within delegated authority and generates board reports as needed. This position onboards and trains staff, develops and updates policies and procedures, and conducts performance and development conversations. It works collaboratively across bank teams to improve processes, reduce turnaround times, support customer service, and execute the Bank’s strategic initiatives. Duties may change as required, and the job description is not an exhaustive list of responsibilities.

Requirements

2–5 years of loan operations experience.
Excellent communication, leadership, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Ability to handle a high workload and prioritize multiple tasks to ensure timely completion.
Ability to talk or listen regularly and perform some filing, including lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.

Responsibilities

Manage the day-to-day responsibilities of the loan servicing team.
Maintain and improve the quality of loan input in the mainframe and secondary systems, including verification, training, and correction.
Maintain loan specifications in the Jack Henry system, submit work orders for system enhancements, and train staff on system capabilities, policies, and procedures.
Generate board reports as needed for system verification, requests, and special projects.
Ensure monthly credit reporting submissions, respond accurately to E-Oscar disputes, and manage credit reporting corrections.
Maintain investor and vendor relationships for accurate reporting, recertifications, and timely payments and reconciliations.
Process functions related to SWAP loans.
Provide support to internal customers, including answering account and system questions and conducting research.
Oversee annual escrow analysis, timely escrow payments, and tax bill monitoring to ensure lien priority.
Oversee balancing and reconciliations of loan settlement and administrative general ledgers.
Approve wires within delegated authority.
Onboard and train new team hires.
Create, revise, and update policies and procedures.
Conduct ongoing performance and development conversations with each team member.
Coach and develop loan staff to improve processes and efficiencies, and manage team performance and employee development.
Collaborate with commercial and post-closing teams to support quality customer service.
Participate in enterprise and departmental projects as requested.
Continuously improve operations, reduce turnaround times, streamline work processes, optimize staff capability and productivity, and support execution of the Bank’s strategic initiatives.