Loan Servicing Team Lead (Indirect Lending)
About The Position
The Loan Servicing Team Lead-Indirect Lending is responsible for overseeing and supporting the daily servicing activities for consumer loans originated through indirect lending channels. This role supports loan maintenance, new loan boarding, payment processing, disbursements, payoff processing, tax and insurance processing, and other loan servicing functions. The Team Lead serves as a subject matter expert for loan servicing processes and systems, provides guidance and training to team members, supports operational efficiency, and ensures work is completed accurately, timely, and in compliance with bank policies, procedures, and regulatory requirements.
Requirements
- High school diploma and three years or more of commercial and/or consumer loan servicing experience, or related area; or equivalent combination of education and experience.
- Proficiency in Microsoft Outlook, Word, Excel.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent verbal and written communications skills.
- Strong problem-solving, analytical, and critical thinking skills.
Nice To Haves
- Bachelor’s degree a plus.
- Experience with Jack Henry or similar core banking/loan servicing systems preferred.
- Previous team lead or leadership experience preferred.
Responsibilities
- Provide responsive and professional customer service to external loan customers by phone, email, or other communication channels.
- Serve as an internal resource for loan servicing questions, process guidance, and issue resolution.
- Board new consumer and indirect loans into the core loan system accurately and timely.
- Process loan payments, advances, adjustments, and other account transactions.
- Prepare consumer loan payoff statements and support payoff processing.
- Process file maintenance requests related to consumer loan servicing.
- Monitor and track expiring insurance coverage for consumer loan collateral.
- Prepare and process lien releases, title releases, and collateral release documentation for paid loans.
- Monitor, track, and maintain collateral, title, and insurance documentation.
- Research and clear loan-related exception items, including non-posted transactions.
- Review loan servicing activity to ensure accuracy, completeness, and compliance with internal controls.
- Maintain a strong understanding of applicable policies, procedures, lending regulations, and compliance requirements.
- Identify process improvement opportunities and escalate operational issues as needed.
- Support audits, quality control reviews, reporting requests, and special projects as assigned.
- Perform other loan servicing duties as assigned by management.
- Lead, guide, and support daily workflow for the loan servicing team.
- Serve as the primary point of contact for team members regarding work-related questions, escalations, and process clarification.
- Train and coach employees on loan servicing procedures, system functionality, and departmental standards.
- Act as a subject matter expert on the bank’s core loan processing system and other platforms used for consumer and indirect loan servicing.
- Assist with workload distribution, prioritization, and monitoring of daily production.
- Participate in the development and maintenance of procedures related to loan boarding, servicing, collateral tracking, and payoff processing.
- Support the implementation of new products, regulatory updates, system enhancements, and technology changes.
- Partner with management to improve efficiency, reduce risk, and maintain strong operational controls.
Benefits
- Base pay: $24.85-$32.25/hour
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
