Loan Servicing Supervisor

CCFBank•Eau Claire, WI

5d•Hybrid

About The Position

We are seeking an experienced, motivated, and detail-oriented Loan Servicing Supervisor to oversee daily loan servicing operations while serving as a hands-on leader within our Loan Operations team. This position is responsible for supervising colleagues, ensuring regulatory compliance, improving processes, and supporting the delivery of exceptional service to both internal and external customers. The ideal candidate combines strong leadership skills with a deep understanding of loan servicing operations, regulatory requirements, and process improvement.

Requirements

Bachelor’s degree in accounting, finance, economics or related field. Note: Four (4) years of directly related loan operations experience may be considered in lieu of the Bachelor’s degree.
Three (3) years of experience working in loan operations.
Four (4) years of experience in the financial services industry.
Two (2) years of leadership experience.
In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Nice To Haves

Previous regulatory compliance experience

Responsibilities

Supervises personnel, coordinates assigned loan servicing functions, establishes performance requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual colleague improvement.
Establishes meaningful goals and objectives for the loan servicing functions and in developing effective plans, policies and programs needed to attain those goals and objectives.
Provides leadership and direction in order to meet department goals and objectives.
Ensures that assigned colleagues are properly trained and have adequate technical knowledge, as well as portray a professional image.
Develop internal operating procedures and organizational functions that promote sound internal controls to mitigate regulatory, financial and operational risks related to loan operations.
Evaluate processes in order to identify opportunities to maximize efficiencies, streamline and simplify processes, reduce errors, control risk and improve customer service delivery.
Leads projects and initiatives as identified by VP of Loan Operations.
Understands and completes job responsibilities in accordance with secondary market requirements, CCFBank’s loan policy, and federal & state regulations.
Understands and completes job responsibilities in accordance with SBA and USDA and other program requirements to maintain applicable guarantees.
Performs and maintains the same functions/duties as Loan Servicing Specialists (as a working manager) and any other duties as assigned.
Efficient and effective use of core and loan origination system to maximize efficiency and results.
Lead the annual escrow analysis and escrow disbursement processes.
Participates in the day to day operations for the department; reviews and acts on daily reports.
Accomplishes department objectives by supervising teams and organizing and monitoring work processes
Successfully applies management competencies in all their work Leadership, teamwork and collaboration, emotional Intelligence, time management, flexibility, communication, self-motivation, problem-solving, openness to learning, self-confidence, change management
Assists other departments as needed and other duties as assigned.