Loan Servicing Specialist

Yolo Federal Credit Union • Davis, CA

5d • $23 - $28 • Onsite

About The Position

Yolo Federal Credit Union is seeking a Loan Servicing Specialist to provide service and support to the Lending and Operations departments and to the Credit Union’s members. This role involves payment processing, loan maintenance and corrections (including processing DMV paperwork), collateral management, insurance tracking, escrow account management, and investor remittance and reporting. The specialist will also handle research requests and member inquiries. This position can be filled by one full-time employee (40 hours/week) or two part-time employees (20 hours/week each).

Requirements

• Must be authorized to work in the United States.
• Must be located within 50 miles of Yolo County, CA or must be willing to relocate.
• High school diploma or general education degree (GED); or equivalent training or experience.
• Previous experience that would normally be acquired through a minimum of one year of servicing consumer loans, business loans, and/or mortgage loans.
• Completion of the Credit Union’s orientation and at least four weeks of on-the-job training is required.
• Ability to read and interpret documents such as operating policies and procedure manuals.
• Ability to comprehend instructions, correspondence, memos, and loan documents.
• Ability to write basic correspondence and reports as well as effectively present information in one-on-one and small group situations to the public, members, and other employees.
• Ability to add, subtract, multiply and divide numerical data.
• Ability to use common fractions and decimals.
• Ability to compute rates, ratios, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to identify and define problems, deficiencies, or potential issues of concern.
• Ability to collect and analyze data and draw reasonable conclusions and implement resolutions.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to solve problems involving multiple variables.
• Requires compliance with all real estate and consumer lending laws and regulations.
• Effective utilization of Microsoft Office products (Excel, Word, Outlook, Teams).
• Regular attendance and punctuality are essential functions of this role.

Responsibilities

• Professionally respond to inquiries from members and staff regarding all aspects of Loan Servicing.
• Review loan agreements, notes and disclosures, and all related and supporting documents, for completeness, accuracy, and compliance.
• Audit DMV paperwork for accuracy and completeness and submit to DMV in a timely manner.
• Perform all post-closing loan activities including payment processing, payment corrections, payoff quotes, research requests, insurance tracking, collateral attainment, lien releases, escrow account management, and investor accounting.
• Identify and reconcile account discrepancies between mortgage servicing system and the core banking system, including general ledger accounts.
• Complete annual escrow analysis, and ensure timely payment of tax bills, insurance premiums, and other impounded items.
• Ensure appropriate insurance coverage is maintained for collateral protection (vehicle or home), loan defaults (PMI), and all ancillary products (credit protection, GAP, vehicle maintenance contract, etc.).
• Assist in payment collection and loss mitigation efforts for delinquent loans and borrowers experiencing financial hardships.
• Prepare various department reports on a daily, weekly, monthly, and annual basis.
• Complete various month-end processes.
• Prepare mortgage reconveyances, subordinations, and modifications as needed.
• Track appropriate indices used to determine interest rates for variable-rate loans and Adjustable-Rate Mortgages (ARMs).
• Complete post-closing audits and participate in all monthly, quarterly, and annual loan audits.
• Effectively utilize insurance tracking system to ensure suitable policies are maintained for loan collateral.
• Deliver loans to the secondary market as a backup to the Closer-Funder while ensuring accuracy and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED