Loan Servicing Specialist

bankESB•Holbrook, MA

10d•$23 - $26

About The Position

This position is responsible for providing outstanding service to customers and internal staff. The role involves accurately processing monetary transactions, reviewing newly boarded loans, completing discharges and releases, and participating in monitoring trailing documents and collateral documents. The specialist will also handle servicing department calls, prepare loan payoffs/paydowns, respond to customer inquiries, and process wires. Additionally, the role assists with insurance tracking, including flood validation packages and related research, while ensuring security and privacy through established protocols. The position requires professionalism, empathy, and courtesy in all interactions, with a focus on monitoring workload, prioritizing projects, and promoting a culture of continuous improvement and automation.

Requirements

High School Diploma or equivalent experience
Thorough knowledge of Bank operations.
Well organized, attention to detail, strong problem-solving skills, able to assist and coordinate activities with others, able to use all related computer applications and business machines.
Knowledge of Banking laws, policies and procedures, service, and credit products.
Principles of report preparation.
Knowledge of loan and mortgage documents and state title requirements
Excellent understanding of government regulations and legal requirements involving mortgage and consumer lending.
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.
Ability to compute lending calculations including, but no limited to, interest rate changes.
Able to perform very simple algebra.

Responsibilities

Responsible for providing outstanding service to our customers and to our internal staff.
Accurately processes all monetary transaction, including New Loan Disbursement and related funding transactions, loan payments, advances, paydowns and payoffs.
Reviews assigned newly boarded loans timely.
Completes assigned discharges and releases timely.
Participates in monitoring and tracking receipt of closed loan trailing documents and collateral documents.
Actively takes Servicing Department calls.
Prepares loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
Replies to customer inquiries received by phone or email.
Process incoming and outgoing wires.
Assists in the Insurance Tracking for all HFG Banks including preparation of Flood Validation packages and related research.
Uses established protocols and controls to ensure security and privacy is always maintained.
Assumes responsibility for related duties as required or assigned.
Exhibits professionalism, empathy, and courtesy in all interactions with customers and coworkers.
Monitors workload and prioritize projects to ensure tasks are completed timely and accurately.
Promotes positive culture of continuous improvement with discipline around end-to-end workflow/processes; participate and collaborate in the review and recommendation of operational systems and delivery channels, automate key processes where possible, working with business and technology partners.