Loan Servicing Specialist

FedChoice Federal Credit Union • Lanham, MD

23h • $46,000 - $51,000 • Hybrid

About The Position

We are looking for a motivated, member-focused, target-driven team member to join our Lending Services team as a Loan Servicing Specialist. This role is responsible for processing, documentation, follow-up and support for all loans and activities of the Lending Services Department. The specialist will process loan applications and prepare and disburse loans. They will handle collateral perfection and tracking, quality control, subordination requests, loan payments, payoffs, lien releases, and insurance tracking. The role also manages e-Oscar credit report disputes, prepares and handles miscellaneous paperwork, orders supplies for the department, maintains files, and answers and directs telephone calls. The specialist will exercise Lending Authority on a limited basis and must be registered through the National Mortgage Loan System (NMLS) and maintain registration. Assistance with special projects as needed is also part of the role.

Requirements

• High school diploma or equivalent (GED).
• Minimum 3 years experience in a credit union or similar financial institution to include both Consumer and Home Equity loan processing, documentation and disbursement, collateral maintenance and perfection.
• Proficient with Microsoft Office.
• Exceptional written and verbal communication.
• Must be registered through the National Mortgage Loan System (NMLS) and must maintain registration.

Nice To Haves

• College coursework in the fields of Business, Finance or Accounting preferred.
• Symitar knowledge and experience is a plus.
• Tag and Title knowledge and experience.
• Credit Union or financial institution experience.

Responsibilities

• Disburses loans appropriately and performs quality control on the loan file and documents.
• Sends Adverse Action Notices as required.
• Ensures recordation, tracking, problem resolution, and timely release of collateral to include but not limited to Deeds of Trusts and Vehicle liens.
• Processes loan payments and payoffs.
• Ensures customers, vendors, and others are properly informed of credit union loan policies and procedures.
• Completes required reports, related documents and compiles information promptly and accurately, and in compliance with department and credit union guidelines and policies.
• Reviews existing policies and guidelines to ensure effectiveness.
• Makes phone calls as needed to vendors, members, and others.
• Ensures requests, problems, and questions are promptly resolved.
• Any other duties as assigned.

Benefits

• Birthday Bliss: Take your special day off and celebrate YOU!
• Casual Chic: Embrace the comfort of jeans and sneakers with your FedChoice shirt.
• Tuition Triumph: Invest in your education with our Tuition Reimbursement program.
• Helping Hand: Employee Assistance Program provides support when you need it most.
• Loan Leverage: Unlock exclusive Employee Loan Rates.
• Flexible Freedom: Depending on your role, a hybrid schedule offers the flexibility to tailor your work life to your unique needs.
• Medical, dental, and vision coverage
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED