Loan Servicing Specialist

Citizens Bank - Oregon•Eugene, OR

1d•Onsite

About The Position

The Loan Servicing Specialist is responsible for the day-to-day operations relating to the boarding and on-going servicing of commercial and consumer loans. They are responsible for the accuracy, consistency and overall integrity of loan related data entered to the core system. This role acts as a control point to ensure that loans are properly executed prior to boarding.

Requirements

High School Diploma or equivalent – required.
Proficiency in Jack Henry Core Systems, Laser Pro loan documentation, and Microsoft Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly and gain working knowledge of loan systems and software applications.
Provides an exceptional level of quality service for internal/external customers; responds to customers' needs, questions, and concerns in an accurate, effective, and timely manner.
Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up issues over the phone, in person and via email; effective presentation skills, with the ability to read, write, speak, and understand English well.
Ability to understand and apply principles, procedures, compliance requirements, federal/state regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.
Strong organizational, time management, data review and processing skills; with the ability to identify and resolve exceptions and interpret data in a timely manner.
Demonstrated analytical and problem-solving skills with attention to detail and focus on accuracy.
Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints and/or competing deadlines with minimal direction and oversight.
Unquestionable integrity in handling sensitive and confidential information required.

Nice To Haves

Loan servicing or equivalent experience preferred

Responsibilities

Complete day-to-day work queues to ensure that departmental service level expectations are met.
Knowledge of all loan payment types and payment calculation methods.
Ability to perform mathematical calculations involving the same.
Comprehension of consumer regulations associated with loan servicing
Prepare short term maturity date extensions and board to the core.
Review loan activity reports and process corrections, as needed.
Process and research general ledger entries; reconcile and certify general ledger loan accounts in accordance with bank policies and procedures.
Act as a control point for loan servicing activities, including but not limited to: Loan boarding and functions such as disbursement of funds/fees, verify coding, FASB, etc.
File UCC filings via interface and order property tax Servicing
Perform check-back of all processing work
Loan payment application and processing including wires
Set up AFT, EFT and ACH payment processing requests
Process loan draws/advances and transfers
Escrow/reserve account disbursements, maintenance and annual analysis
Prepare loan payoff quotes and process incoming loan payoffs
Post-closing loan maintenance (i.e. risk ratings, coding, etc.)
Loan participation settlements and servicing
Perform various certifications assigned to the Loan Operations team
Prepare and submit SBA 1502 report.
Resolution of credit reporting disputes via E-Oscar.
Perform tickler maintenance for financial reporting and covenant monitoring
Review delinquent property tax reports and set ticklers for payment follow-up
Prepare CRA data reports.
Assist with internal and external customer service calls and requests for loan information
Other duties as assigned.