Loan Servicing Specialist

The Commercial & Savings Bank • Millersburg, OH

6h • Onsite

About The Position

The Commercial & Savings Bank (CSB) is seeking a full-time Loan Servicing Specialist for their Operations Center in Millersburg, Ohio. This role, reporting to the Loan Servicing Manager, is responsible for managing commercial loan files (both electronic and physical), securing lien positions on collateral, and ensuring the accuracy of loan documentation. The specialist will support loan officers and other departments with documentation, financial tracking, and quality assurance throughout the loan lifecycle, from onboarding to payoff. Additionally, the position involves providing customer service to internal staff and external clients, resolving loan servicing inquiries, and acting as a backup for other roles within the Loan Servicing team. The role requires a commitment to CSB's vision, mission, and core values.

Requirements

• A high school diploma or General Education Degree (GED) is required.
• A minimum of one year of related work experience; or equivalent combination of education and experience.

Responsibilities

• Maintain new, current, and paid loan files.
• Verify document accuracy and file according to physical and electronic protocols.
• Track and manage documentation exceptions, including originals required for safekeeping.
• Respond to inquiries from customers and employees via phone, email, and in person.
• Investigate and resolve loan-related errors or discrepancies.
• Provide assistance to banking centers and lending officers regarding loan documentation and exceptions.
• Act as title clerk for the department.
• Record and release liens on mortgages, titles, and UCC filings.
• Ensure proper lien positions are obtained for pledged collateral.
• Review and verify collateral documentation.
• Maintain collateral register for physical collateral stored in the collateral vault.
• Backup quality control reporting on new mortgage loans and all investor quality control reporting.
• Maintain and monitor a tickler system to track financial statements, insurance certificates, and UCC filings.
• Request and follow up on financial statements from customers and third-party providers.
• Balance internal accounts related to loan servicing activities.
• Administer the commercial loan participation program.
• Serve as a backup to other roles within the Loan Servicing team as needed.

Benefits

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities
• Paid holidays available immediately upon hire
• Volunteerism opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED