Loan Servicing Specialist

Ameris Bank•Atlanta, GA

1d•Onsite

About The Position

The Loan Servicing Specialist is responsible for but is not limited to, accurately processing incoming loan payments received via ACH, wires or by check, review new, renewed, and modified loans on core system for accurate payment setup, process payment advances in a timely manner, research returned payments, payment and payoff processing, and processing various reject reports. This position also includes reviewing new, refinanced, and modified loans onto Core System, processing loan maintenance requests, exception item processing, process payoff requests, and review and maintain various reports. This position assists with cross-training, special initiatives, and supports other areas within Loan Servicing, as well as provides superior customer service to internal and external customers. Performs other projects and duties as assigned.

Requirements

Intermediate PC and Microsoft Office proficiency.
Able to effectively and persuasively express self, using language and grammar in a professional manner.
Able to plan, organize and prioritize tasks.
Strong written and verbal communication skills.
Highly motivated team player with ability to provide interactive service to others, building relationships and addressing identified needs.
Able to analyze and record detailed information and produce accurate, high quality work products.
Able to research, analyze, identify viable options, draw sound conclusions, and present findings.
Able to manage and organize a high volume of documents and work load.
Able to perform accurate calculations and transactions.
High school diploma or GED required.

Nice To Haves

1-3 years of experience in a related role working loan products, structures and/or documentation preferred.
Bachelor’s degree or equivalent combination of education and experience preferred.

Responsibilities

Performs loan servicing tasks on loans including, but not limited to, exception item processing, payment and payoff processing, loan advances, processing, payoff requests, account maintenance, insurance and escrow assistance, and servicing of specialty lending products
Correctly and efficiently enter loan payment information.
Handle customer data and information according to department procedures.
Balance Loan In Process and research rejected loan transactions
Process and respond to Salesforce cases, incoming email requests, and incoming payments within defined SLAs and timeframes.
Maintains compliance with internal controls, operational procedures, and risk management policies.
Performs functions including researching discrepancies, complex account research and handling exceptions.
Processes various departmental reports.
Performs interest calculations and provides loan payoffs upon request.
Works with other departments regarding loan inquiries.
Record detailed information and produce accurate, high quality work products.
Perform accurate calculations and transactions using problem solving techniques.
Cross-train in areas within Loan Servicing to provide support during changes in volume.
Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.
Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.