Loan Servicing Specialist

Consolidated Grain and Barge•Louisville, KY

6d•Onsite

About The Position

This job is primarily responsible for providing exceptional service to loan and investor customers. Responsibilities include, but are not limited to, timely and accurate completion of all job responsibilities in accordance with investor(s) guidelines and legal requirements, data entry, exceptional customer service, and various related loan-servicing activities. At CGB, you can contribute to meaningful work, grow professionally and personally, and belong in a place where everyone has a voice. Founded in 1969, CGB Enterprises, Inc. is known as an innovative and progressive leader in the grain and transportation industries. The combination of our assets provides a growing organization that is celebrating over 50 years of strength and stability! AgriFinancial, a subsidiary of CGB Enterprises, Inc., is a premier, nationwide ag lender offering an array of flexible financial solutions and expertise to help landowners achieve their goals. Backed by CGB and partnered with a broad group of capital resources, our dedicated team of ag experts will work to find the right solution to fit you. Do you have a strong customer service background and want to work in a supportive, team-focused environment? If so, this could be the career move you’ve been looking for!

Requirements

High School Diploma or equivalent, or equivalent training and work experience.
Proficient knowledge of how to use a computer and Microsoft Office programs (SharePoint, Word, Excel, and Access).
Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization; emphasis on strong telephone skills.
Accurate data entry skills.
Exceptional customer service skills.
Strong analytical and problem solving skills.
Ability to learn and understand basic knowledge of investor guidelines and legal requirements.
Ability to consistently exhibit qualities consistent with company philosophies to insure exemplary levels of service to all parties.
Ability to build relationships with internal and external customers.
Ability to work well both independently and within a team environment.
Strong time management skills with ability to multi-task and prioritize.
Ability to stand or sit constantly/continuously.
Ability to receive detailed information through oral communication, and to make the discriminations in sound.
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Nice To Haves

Associates Degree in business related field.
2 years’ experience in loan servicing and customer service.
Secondary market experience.
Experience with loan tracking systems.

Responsibilities

Enter and/or audit new loan information in loan servicing system.
Calculate servicing and pricing splits for investors, seller banks and correspondents.
Prepare tax contracts for non-escrow loans.
Set up initial escrow allocations for loan accounting.
Calculate loan payoffs and complete verification of mortgages, upon request.
Scan and index new loan information.
Process billing statements in accordance with established schedule.
Reply to customer service inquiries and emails in a prompt and courteous manner.
Follow standard procedures for handling past due accounts.
Prepare and mail monthly line of credit activity statements.
Other duties as assigned.