Loan Servicing Specialist

Huron Community Bank•Baldwin Township, MI

7d•Onsite

About The Position

Behind Every Great Loan Is a Great Servicing Team. Do you have an eye for detail, enjoy solving problems, and take pride in getting the little things right? Join the Loan Department at Huron Community Bank as a Loan Servicing Specialist and play an important role in keeping our customers’ loans accurate, organized, and running smoothly. This is more than a paperwork position. You’ll be an essential part of the lending team, working with loan data, documents, payments, escrow, customer questions, compliance, and much more.

Requirements

A high school diploma or its equivalent
Detail-Oriented – You notice the little things and understand that accuracy matters.
Organized – You can keep track of documents, deadlines, reports, and multiple priorities.
A Problem Solver – You enjoy researching an issue and finding the right solution.
Customer-Focused – You provide professional and helpful service, whether you're working with a customer, lender, or coworker.
Comfortable with Technology – You can learn and work with banking systems, electronic documents, imaging, and data entry.
Compliance-Minded – You understand the importance of following procedures, controls, and regulatory requirements.
A Team Player – You're willing to learn, cross-train, and step in to support your team when needed.
Requires sitting, standing, bending and reaching.
Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, copiers, requires normal range of hearing and vision.
Mental demands - must be able to analyze complex information at times, and perform simple mathematical calculations.
Must also be able to work under stress and pressure.

Nice To Haves

Prior Banking experience preferred.

Responsibilities

Provide courteous, efficient, and professional service to customers and coworkers.
Maintain loan accounts and respond to customer inquiries.
Enter and verify new loan information in the core system.
Prepare loan disbursements and balance transactions.
Research and resolve unposted consumer and mortgage loan payments.
Maintain loan ticklers and follow up on required documentation.
Review loan data and transaction reports for accuracy and compliance.
Assist with loan document imaging, scanning, electronic filing, and organization.
Monitor non-escrowed real estate taxes for delinquency.
Assist with the annual mass escrow analysis.
Maintain accurate active and closed loan files in accordance with retention requirements.
Provide backup support and cross-train within the Loan Department.
Follow all bank security policies, internal controls, procedures, and applicable banking laws and regulations.