Loan Servicing Specialist
About The Position
Under direct supervision, this position is responsible for a variety of tasks as it relates to loans for customers of the Bank. The role provides various loan support functions, including servicing closed loans, payment processing, primary or back up to various loan maintenance, customer insurance support, vault support, and system (Jack Henry SilverLake) support. The position involves customer service through various methods such as phone, email, and letters. It requires maintaining regular contact with the Loan Operations Coordinator regarding the status of issues, compliance, customer service, and assigned projects. The specialist will also assist other loan operations staff to alleviate backlogs and meet deadlines for commercial, consumer, or mortgage loans, and provide administrative support as needed. Responding to customer inquiries in a timely, professional, and efficient manner, processing loan activities according to procedures, performing accounting/reconciliation activities, compiling data for reports, performing file maintenance, and interacting with system support personnel are key aspects of the role. The position also involves duties assigned by the Department Team Lead.
Requirements
- One to two years of office administrative experience.
- Good Working knowledge of banking industry practices relative to bank loan operations with respect to loan products, services, policies and procedures as required for the job.
- Computer literate (Microsoft Office) with accurate data entry skills and strong level of skill working with spreadsheets (creating formulas) and ability to navigate key industry specific Internet sites.
- A high level of initiative, thoroughness, and accuracy with good organizational skills required.
- Must be detail oriented.
- Solid communication and organizational skills with focus on teamwork and cooperation.
- Ability to work under deadlines with frequent interruption.
- Ability to balance multiple projects/activities with varying deadlines.
- Confidentiality required.
Nice To Haves
- A solid working knowledge of the Jack Henry SilverLake loan system is desirable.
- Previous experience in Accounting, Business, or Finance is desired.
- Experience using OnBase software is desired.
Responsibilities
- Provide various loan support functions, including servicing closed loans, payment processing, loan maintenance, customer insurance support, vault support, and system (Jack Henry SilverLake) support.
- Provide customer service using various methods, answering phone, emails, and letters.
- Maintain regular contact with the Loan Operations Coordinator regarding the status of various issues, compliance, customer service issues, and assigned projects.
- Assist other loan operations staff on assigned tasks as required to alleviate backlogs and/or to meet established deadlines for commercial, consumer, or mortgage loans.
- Provide administrative support as needed and required.
- Respond to customer (internal/external) questions in a timely, professional, and efficient manner regarding all loans related issues.
- Process loan activities according to prescribed departmental procedures.
- Perform accounting/reconciliation activities.
- Compile monthly/quarterly/annual data for reports for Internal and External sources.
- Perform file maintenance and transactions on accounts as necessary.
- Interact with System’s support personnel to resolve technical loan operation’s questions.
- Perform duties as assigned by Department Team Lead.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
