Loan Servicing Specialist
About The Position
The Loan Servicing Specialist is the foundation level position in the Loan Operations team. Incumbents at this level will demonstrate effective working knowledge of post origination servicing activities supporting consumer lending programs. Individuals in this position support one or more loan servicing related functions that could include but may not be limited to new loan on boarding, system updates, payment processing, collateral lien perfection, monitoring and release as well as general loan program exception management and reporting duties. Duties performed at this level are routine in nature and generally performed within formal guidelines and direct supervisory oversight. Individuals in this position will receive and respond to member service inquiries using good judgment and tact to deliver exceptional service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.
Requirements
- Excellent PC skills (Microsoft Office Suite).
- Demonstrate good oral and written communications, member service, human relation, attention to detail, basic math, and problem solving skills.
- Ability to work independently and as team player to conduct needs assessments, identify problems, develop solutions, and tact in implementing an appropriate course of action.
- Basic understanding of consumer loan documentation and servicing practices.
- High school diploma or equivalent certificate
- Basic working knowledge of consumer lending programs, laws and regulations
- Working knowledge of consumer lending platforms and systems.
Nice To Haves
- Minimum of 1 year of loan servicing related experience preferred
Responsibilities
- Support one or more loan servicing related functions that could include but may not be limited to new loan on boarding, system updates, payment processing, collateral lien perfection, monitoring and release as well as general loan program exception management and reporting duties.
- Receive and respond to member service inquiries using good judgment and tact to deliver exceptional service.
Benefits
- Medical + Dental + Vision
- Flexible Spending Accounts + HSA
- Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
- Unitus recognizes 12 paid holidays per year
- 401(k) Retirement Savings
- Annual Incentives (eligibility dependent)
- Employee Assistance Plan
- Tuition Reimbursement
- Student Loan Debt Repayment
- Transit & Parking benefits
- Paid Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
