Loan Servicing Specialist IV

JPMorgan Chase & Co. • Chicago, IL

16h • $26 - $39

About The Position

As a Loan Servicing Specialist IV at JPMorganChase, you will manage an assigned portfolio of loans and ensure adherence to established processes and procedures. You will interpret loan documents, interact with internal and external stakeholders, oversee deadlines, and apply policies and procedures to solve non-routine problems. The role also includes mentoring junior colleagues and managing conflicts while applying critical thinking and resilience. You will contribute to the loan lifecycle and help foster strong client relationships.

The position sits within a firm whose Global Banking business serves wholesale banking clients worldwide. Commercial Banking provides credit and financing, treasury and payment services, international banking, and real estate services to corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Requirements

• Baseline knowledge or equivalent expertise in loan servicing, including understanding loan documents and lending processes.
• Ability to manage and monitor multiple tasks effectively, with strong time-management and organizational skills.
• Experience in conflict management and ability to identify and resolve conflicts arising within teams or from business decisions.
• Beginning proficiency in critical thinking, including organizing, comparing, and evaluating loan servicing situations and drawing conclusions consistent with the facts and associated risks.
• Developing proficiency in listening and questioning, including active listening, empathy, and asking well-thought-out questions to gain information and promote understanding.

Nice To Haves

• Strong collaboration skills with cross-functional teams to support client service operations, client satisfaction, and service delivery.
• Flexibility and adaptability when conditions and priorities change, with a positive and optimistic outlook.
• Teamwork and motivation, including contributing supportively to team success and working independently within a team environment.
• Strong interpersonal relationship skills, willingness to learn and receive direction, and ability to ask thoughtful questions.
• Excellent organizational skills for working in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements.
• Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Responsibilities

• Serve as the primary point of contact for internal and external clients, addressing loan servicing issues and resolving them in accordance with established procedures.
• Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments; identify and resolve non-routine problems.
• Initiate loan activities, including funding, re-pricings, and payments, in accordance with client instructions and credit agreements.
• Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions.
• Provide guidance and mentorship to junior roles.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed