Loan Servicing Specialist III

Orrstown Bank • Harrisburg, PA

6d • Onsite

About The Position

Take the lead as subject matter expert on essential duties of a Loan Servicing Specialist I and II; guide projects within scope of department; coach and work with the team to identify and implement process efficiencies; deliver internal support to other business lines and the branches via phone and email.

Requirements

• Minimum four (4) years of experience in a loan processing administrative related position utilizing Core Banking System within the financial services industry.
• Accomplished reading, verbal and written communication, analytical, mathematical, computer, problem solving, decision making, and interpersonal relations skills; solid working knowledge of daily accounting entries, interfacing and balancing, and Microsoft Office; high level of organization and attention to detail; effectively multi-task and work within compressed time frames while meeting deadlines; be a self-starter and work independently as well as part of a team.

Nice To Haves

• Bachelor’s degree in related field preferred.

Responsibilities

• Provide subject matter expertise on maintaining records and data entry in the Bank’s Core Banking System for all loan types; conducting loan correction maintenance; preparing letters, forms, checks and other documents; executing accurate processing of loan transactions, payoffs, payments and disbursements; processing escrow analyses and disbursements including insurance and tax payments; reviewing exception reports for loans and processing maintenance or transactions; and preparing daily and monthly reporting, remitting and servicing for investor loans.
• Maintain reasonable knowledge of and uphold compliance with Federal National Mortgage Association (FNMA (Fannie Mae)), Federal Home Loan Bank (FHLB), Fair and Accurate Credit Transactions (FACT) Act, Bank Secrecy Act (BSA), and the Bank’s Employee Handbook; ensure the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending policies and procedures.
• Organize and present training materials on policy and procedure updates for team meetings; be instrumental in completing and coordinating special lending related projects and system testing and conversions; communicate proficiently with lenders to answer questions, explain guidelines and resolve loan level suspensions; resolve escalated customer experience incidents while demonstrating outstanding customer service levels.
• Identify patterns or connections between situations that are not obviously related and identify key or underlying issues in complex situations; gather additional data and improve one’s understanding about situations or issues then take independent action to create opportunities to resolve or prevent problems.
• Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy.
• Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
• Regular and predictable attendance; perform other duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees