Loan Servicing Specialist II

First Financial Bank • Cincinnati, OH

5d • Onsite

About The Position

The Loan Servicing Specialist II is responsible for moderate to complex tasks to support the loan operations group such as escrow processing, quoting payoffs, payment corrections, research, escalations, remediations, and customer service. This role requires knowledge and utilization of a limited set of systems/technology, adherence to operational controls, including compliance with all required regulations and policies, and a knowledge base of loan fields and their impact in the loan servicing system. The specialist will also participate in special projects, assist in research for internal and external audits, and maintain and update policies and procedures. Other moderate to complex duties include research and resolution, balancing daily tickets, and processing various loan transactions. The role involves processing large volumes of insurance and property tax payments, understanding and communicating about escrow analysis and processing, quoting payoffs, creating letters and correspondence, and reviewing data for accuracy, all while completing a large volume of work efficiently and accurately.

Requirements

• High school diploma or equivalent
• 3 years operations and/or financial experience
• Ability to manage workflow and delegate as appropriate
• Intermediate knowledge of appropriate industry standard software (i.e. core banking and imaging)
• Intermediate knowledge using Microsoft Office
• Ability to define problems, collect data, establish facts, draw valid conclusions and escalate as necessary
• Strong written and verbal communication skills
• Must demonstrate the ability to change priorities quickly, handle multiple priorities, work effectively under time constraints, and contribute to the team effort
• Strong attention to detail and level of precision
• Must have ability to listen and collaborate
• Financial, banking and/or operation knowledge
• Strong customer service experience

Nice To Haves

• Familiarity with departmental documentation
• Familiarity with specific departmental processes
• Familiarity with relevant rules and regulations
• Ability to respond professionally and with solutions, to common inquiries or complaints from the business line
• Detailed and proficient with multi-tasking
• Ability to perform in a high volume, stressful environment that works within deadlines

Responsibilities

• Escrow processing
• Quoting payoffs
• Payment corrections
• Research
• Escalations
• Remediations
• Customer service
• Training new associates
• Providing guidance to other loan specialists
• Adherence to operational controls, including compliance with all required regulations and policies
• Maintaining and updating policies and procedures
• Balancing daily tickets
• Posting and understanding most types of loan transactions
• Processing large volumes of insurance and property tax payments
• Understanding and communicating about escrow analysis and escrow processing
• Creating letters and correspondence
• Reviewing data for accuracy
• Completing a large volume of work in an efficient and accurate manner

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing
• Incentive Eligibility (all roles are incentive eligible with the exception of Co-Op, Intern, or Student positions)
• Annual company required training or other training as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED