Loan Servicing Specialist

Abound Credit Union•Radcliff, KY

7d•Onsite

About The Position

Abound Credit Union is seeking a friendly, enthusiastic, and awesome Loan Servicing Specialist to join their team. This role serves as the primary point of contact for branch staff, members, insurance companies, and carriers regarding proof of insurance, collateral protection insurance (CPI), GAP, and titles. Abound Credit Union fosters a connected, learning-driven, and fun environment dedicated to inspiring financial wellness and making a positive impact on the community.

Requirements

High School diploma or GED.
Familiarity with lending systems, core processing systems, and personal computers.
Ability to interact effectively with support agencies outside the Credit Union.
Ability to work independently, perform successfully under consistent pressure of heavy workload and strict time requirements, and without close supervision.
Possess a sense of urgency to complete tasks.
Attention to detail, self-motivated, enthusiastic, and aggressive with a willingness to support others within the Credit Union.
Ability to communicate effectively orally and in writing.
Must maintain a professional demeanor and appearance in all situations.
Ability to deal effectively with senior branch staff to ensure prompt correction of deficiencies.
Ability to operate a personal computer with a high level of proficiency in such software applications as word processing, spreadsheets, internet, and email.
Ability to operate a fax, calculator, and copier.
Ability to effectively communicate Credit Union products and services in order to cross-sell.

Responsibilities

Manage daily, monthly, and quarterly reports for the Loan Servicing Team.
Receive and distribute mail to the Loan Servicing Team.
Ensure all checks are provided to branch staff for timely processing.
Perform proper account maintenance for proof of filing and releases.
Maintain thorough knowledge of essential duties and functions of the Collateral Protection Specialist and Title Clerk to act as a backup or support role.
Provide superior member service internally and externally via phone and e-mail support for insurance, CPI, GAP, and title-related problem resolution and questions.
Assist in working with insurance carriers to identify and ensure uninsured collateral requirements are met.
Add CPI premium to applicable loans and adjust loan payments via individual DataSafe transactions.
Identify collateral to which insurance coverage has been added and make refunds and loan payment adjustments as required.
Initiate required follow-up action on insurance deficiencies reported by the CPI carrier.
Gather and forward proof of insurance and claim information required by the carrier.
Properly and efficiently notate accounts when a lien has been perfected or released for all consumer secured loans, including scanning proof of filing for proper retention or release of lien recording.